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Dell 5210n Printer not printing

I have a Dell 5210n printer that is networked. I can not print to it nor anyone else on the network.  There is a flashing green led above the menu. When i hit menu it says it can't go into ready state. I tried disconnecting the printer and turning it back on with no luck. I also tried to cancel print jobs and it says canceling but i still can't print.
Any help would be great. A fast reply and fix would be even better.
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TechyT
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TechyT
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3 Solutions
 
hdhondtCommented:
I would try resetting the printer to factory defaults, as follows:

Press the "Menu" button. Use the arrow keys to scroll to "Setup." Press "Select."
Press the arrow keys to scroll to "Factory Defaults." Press "Select."
Press the arrow keys until "Restore Now" is displayed on the screen. Press "Select." All settings will be restored to factory defaults.

Note that you will need to set up the printer's network settings after this.
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TechyTAuthor Commented:
only problem with the solution is the menu button doesn't function.  get constant message of can't enter menu cause not in ready state
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hdhondtCommented:
There's another way to get to it, as follows:

1. Turn off the printer.
2. Press and hold the DOWN and RIGHT arrow buttons.
3. Turn on the printer.
4. Release the buttons when "Performing Self Test" displays.

Use the down arrow button to select the Factory Defaults menu item; press the Enter button.
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TechyTAuthor Commented:
Okay I will give that a shot tomorrow and see if it works. If it does I will reward you the points thanks for the help
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hdhondtCommented:
BTW, disconnect the printer from the network/PC before you do this, to ensure it's not the connection causing the problem.

If a factory reset does not help then it is most likely a hardware fault, and you'll need a Dell technician.
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nobusCommented:
try to print a self test, or a setup configuration, to be sure the printer is OK - it can just be bad....
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hdhondtCommented:
Unfortunately, he cannot get into the menu to do the reset, so test pages are out, too. Otherwise, the config page would be a good idea. As it shows the printer's network settings, it makes setting it up afterwards that much easier.
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nobusCommented:
ha -  then the printer itself is bad imo
he can test with a reset, and with the printer disconnected from the lan also
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TechyTAuthor Commented:
reset the printer but still has issue.  what I found was someone was sending a corrupt print job.  isolated the pc an it appears to work now.  thanks.
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hdhondtCommented:
If it was a bad print job then the printer should have been OK when you disconnected it from the network.
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hdhondtCommented:
And, BTW, thanks for the points
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