Deactivate Outlook 2010 license

Posted on 2012-08-27
Last Modified: 2012-09-24
I am upgrading a number of user workstations that have Outlook 2010 installed and activated.

Is there a way to deactivate the license so that I can move Outlook to another computer and activate it on the new computer, or do I need to call Microsoft to do this?  Thanks.
Question by:Stolzman
    LVL 17

    Assisted Solution

    by:Lior Karasenti
    i don't think there is a tool for this you need to call Microsoft

    Make sure that your license is not OEM because they won't activate OEM license on
    other computer
    LVL 47

    Accepted Solution

    Depends what type of license you are using

    Is it OEM License?
    Is it a volume License?
    Is it a retail license?

    The different licenses types will depend on what you can and cannot do

    If a retail license, as long as you have only installed office 2010 and activated it once on a single machine, you should be allowed to do it at least one more time on the new machines

    It will be your responsibility to make sure the "old" machines have Office UNinstalled off of them

    If its not uninstalled and you get audited and hae multiple copies for one license you could be liable for a heafty fine

    If while installing office on the new machine you cannot active over the internet, or are requested to contact microsoft

    Call them

    Let them know the machines have been decomissioned and users upgraded to new machine which Office is being re-installed on

    They are usually most willing to help

    If all else fails

    Read the EULA that comes with your particular version of Office and License Type
    LVL 1

    Author Comment

    Hi, these are volume licenses.  We are upgrading about 50 computers on our local network.
    LVL 47

    Expert Comment

    Ah Volume license

    Just uninstall from the previous PC, or wipe old PC to be legal

    Re-install on New PC

    VOlume LIcenses wont require you to call microsoft for reauthorization to install on another PC
    LVL 1

    Author Comment

    In the past, when I remove Outlook from one machine and put it on another, it asks to be activated, and when I activate over the internet, my Outlook license count in MSeOpen is decreased by one.

    What happens when I reach my limit?  At that point, is there a solution other than calling Microsoft?
    LVL 1

    Author Comment

    Hi, the solution is that you have to call Microsoft and talk to an agent to get a code that will not decrement the license count on eOpen.  That number is 888-352-7140 option 1.
    LVL 1

    Author Comment

    More info:  actually, you cannot activate without incrementing the used licenses on the MSeOpen site.  What you have to do, according to MS Support, is keep records of how many of each license keys have been uninstalled.  Then, you can call MS at the above number option 3, and they can increment your volume licenses.

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