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Problem with WDC My Book Essentials HD - needs formatted

I've got a 1TB Western Digital "My Book Essentials" (http://support.wdc.com/product/install.asp?groupid=120&lang=en).

When I plug it into my Dell Optiplex running Vista, the Autoplay gives me the option of installing WD Smartware or "Open Folder to View Files".

When I choose WD Smartware and install it, I get an error message: "No Writable WD Smartware Partition Found".

When I select Open Folder to View Files, I get a window that opens up showing me the CD drive with the Smartware software.  I can also now see a new local disk listed ("G").  When I try to open the new local disk, it says it has to be formatted.  When I try to format it, it gives me an error message: "Windows was unable to complete the format".

I've also tried connecting it to a different computer running XP with very similar results.  I also tried formatting the drive with Norton Partition Magic 8.0.  That formatting also fails.  

I obviously have no data on this drive that I need.  I ultimately need to connect this drive to an old Mac to copy some files.

Thanks,
Darin
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DarinOBrien
Asked:
DarinOBrien
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1 Solution
 
noxchoCommented:
When you connect it to Dell machine - right click on My Computer - Manage - Disk Management.
Find there in the list your drive. Take a screen shot of that screen and load it here. I want to look on the way the drive is seen by Windows Disk Management.
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DarinOBrienAuthor Commented:
It's listed as "Disk 1", Basic, 930.86 GB, Online, (G:), 930.86 GB RAW, Healthy (Primary Partition)
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noxchoCommented:
Can you delete this raw partition by right click on it in disk management?
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DarinOBrienAuthor Commented:
Yes, I was able to delete it.  It now says "unallocated".  I right-clicked to format.  I'll keep you posted on progress.

thanks,
darin
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noxchoCommented:
Right click - create new partition - select the NTFS format.
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DarinOBrienAuthor Commented:
I right clicked and selected NTFS format.

After a long time (i.e. overnight), formatting process resulted in the following error:  "The format did not complete successfully".

thoughts?

thanks,
darin
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noxchoCommented:
Did you select full format or quick format? Try the last one - quick formatting, it does not need one day for formatting.
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DarinOBrienAuthor Commented:
I tried full format the 1st time.  I just tried "Quick Format" option and got the same error message ("The format did not complete successfully".  It took less than a minute to get the error message.
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noxchoCommented:
Ok, then is this drive coming with wallset power cable or without it? Cab you now connect it to another machine and check via different USB ports if you can format it or not? Use quick format.
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DarinOBrienAuthor Commented:
Yes, the drive comes with wallset power cable that I'm using.  

I connected the drive to a PC running XP and tried quick formatting.  Same error message.

I'm definitely willing to try any other suggestions you might have.  On the other hand, if you think I should be using this as a door stop, then I'll understand.

thanks,
darin
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noxchoCommented:
Door stop :))) you made me grin.
Ok, how old the drive is? Is it still on warranty?
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DarinOBrienAuthor Commented:
Out of warranty period unfortunately (i think it's just a 1 year warranty).

thanks for trying!
darin
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