Office 2010 requires product key after every reboot

Posted on 2012-08-27
Last Modified: 2012-09-17
I have been running a Technet subscription registered version of Office 2010 for quite a while. Recently I tried to set up a trial of Office 2013 on this PC, which ended up in disaster. I won't go into details, but suffice it to say I had to eventually abandon the attempt. The problem is that now every time I start an Office 2010 application, it asks for a product key, and then goes through the lengthy activation process (successfully.) I have tried the obvious - uninstalling and reinstalling the Office 2010 product, creating a new user profile, I have even used Microsoft's own supposed "Fix-It" for doing a complete uninstall, and also Revo's uninstaller (found 4000 registry enries left behind after Microsoft's own uninstall process had completed!) None of these helped. Clearly there are tenacious registry entries that nothing will remove, because even after going through these uninstalls, the reinstall picked up all the old e-mail accounts and pointed to the right .PST file on another drive.
It is extremely irritating to have to continually go through the activation process. Any ideas how I can fix this?
Question by:BeeEater
    LVL 6

    Expert Comment


    Author Comment

    Thanks Symtech-Tech. The script returns the following:
    SKU ID: 71af7e84-93e6-4363-9b69-699e04e74071
    LICENSE NAME: Office 14, OfficeProPlus-Retail edition
    LICENSE DESCRIPTION: Office 14, RETAIL channel
    ERROR CODE: 0 as licensed
    Last 5 characters of installed product key: 8XBX3
    As I mentioned, the activation is successful, the product is licensed. But after the next reboot, I have to go through it all over again.

    @Sediqd: I have been to that site in the course of my own investigations - it didn't help. In fact the only resolution that did work was when the one poster bought a new PC!

    Author Comment

    Thanks - tried it, it doesn't work, I am still asked for the product key, and then taken to the activation screen. It is completely irritating that there is no proper fix for this repeatable problem. You can't tell me that Microsoft doesn't know about this. Why don't they sort it out??

    Accepted Solution

    Anybody?? I have seen this same question discussed at length in other forums, with no solution. I pay a subscription fee to EE because I expect access to experts who can solve real world problems, but it seems that even here, nobody has the slightest clue.

    Excuse the rant, but I am getting so tired of having hours and days of my life wasted because of buggy software that costs a fortune and then causes a problem that cannot (or will not) be fixed! This is not the first time either - it becomes incredibly frustrating.

    Is this just one MORE Microsoft bug where the only solution is to reformat your hard drive (and waste MORE hours and days of my life getting things back where they were) because NOBODY can work out the answer?? Not even Microsoft themselves??

    And please don't mention Apple! While that may be an obvious alternative, it doesn't solve my problem.

    Author Closing Comment

    Resolved by eventually reformatting the PC

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