Record internal calls using Oaisys 7 and ShoreTel phone system.

Posted on 2012-08-28
Last Modified: 2012-09-13
We have Oaisys 7  and a ShoreTel phone system to record calls coming in and going out to the outside. The phone system is using PRI trunks. We would like to be able to record calls made internally (inter-company) from one extension. Is it possible to record internal calls made by one extension? If it's not natively supported, is there a way to route the call out of the system and then back in just to get the call recording?

Thank you
Question by:DataDudes
    LVL 17

    Accepted Solution

    Is the Oaisys setup to record call on the trunk side instead of the stations side?  That is what you description implies.  Many IP-based call recording systems today record by port mirroring of calls based on station assignment.   The Oaisys can record on either - see the attached for the white paper on how they do this with ShoreTel.

    One option is to add the station side recording, then you can capture all calls to a specific station.

    A work-around (if a temporary arrangement) is to use the ShoreTel remote "Extension Assignment" feature to route calls out and back in (to a second DID number) to record all calls.  However, the user will be able to tell the calls are looping out and back in, so if you want to record without them knowing it, this will not work.
    LVL 2

    Author Comment

    Thanks for the information. I'm not seeing the attached whitepaper. It looks like Oaisys IS set to record on the trunk side, so I would like to know how to add one station port to the recording list.

    Thank you
    LVL 17

    Expert Comment

    Let's try again on the attachment thing!

    Featured Post

    Looking for New Ways to Advertise?

    Engage with tech pros in our community with native advertising, as a Vendor Expert, and more.

    Join & Write a Comment

    As companies replace their old PBX phone systems with Unified IP Communications, many are finding out that legacy applications such as fax do not work well with VoIP. Fortunately, Cloud Faxing provides a cost-effective alternative that works over an…
    Skype is a P2P (Peer to Peer) instant messaging and VOIP (Voice over IP) service – as well as a whole lot more.
    Sending a Secure fax is easy with eFax Corporate ( First, Just open a new email message.  In the To field, type your recipient's fax number You can even send a secure international fax — just include t…
    Internet Business Fax to Email Made Easy - With eFax Corporate (, you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

    732 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    17 Experts available now in Live!

    Get 1:1 Help Now