Install issue with Cisco Anyconnect 3.1.00495

Posted on 2012-08-28
Last Modified: 2012-09-19
I have a few computers that give an error when trying to install the Cisco Anyconnect from the ASA or if I download it. The error is: There is a problem with the Windows installer package. A program run as part of the setup did not finish as exspected.

I have in stalled this on about 10 workstations and laptops so far and only two or three get this same error. All are Windows 7 Pro with all Windows updates installed.
Question by:jimclausen

    Author Comment

    Tried downloading from cisco and the ASA and same error. From the ASA only option to download was the ASDM app not the Anyconnect. When I log into the ASP Web site it ask for my user name and login and then starts the auto install of the Anyconnect then fails ask to to download and install manually then brings up the error. Di install as admin no luck.
    LVL 17

    Expert Comment

    UAC has been known to cause that Error: as a solution temporarily disable UAC on the windows 7 machines.

    how to disable UAC:

    Accepted Solution

    We had this problem caused by the registry keys for the windows firewall service being missing and the service was not running.  Merging back in the keys mpsscv.reg and bfe.reg and restarting the pc allowed the install to run.   Reference and hope that helps you.

    Featured Post

    What Security Threats Are You Missing?

    Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

    Join & Write a Comment

    Suggested Solutions

    Cisco Pix/ASA hairpinning The term, hairpinning, comes from the fact that the traffic comes from one source into a router or similar device, makes a U-turn, and goes back the same way it came. Visualize this and you will see something that looks …
    This article assumes you have at least one Cisco ASA or PIX configured with working internet and a non-dynamic, public, address on the outside interface. If you need instructions on how to enable your device for internet, or basic configuration info…
    Migrating to Microsoft Office 365 is becoming increasingly popular for organizations both large and small. If you have made the leap to Microsoft’s cloud platform, you know that you will need to create a corporate email signature for your Office 365…
    In this seventh video of the Xpdf series, we discuss and demonstrate the PDFfonts utility, which lists all the fonts used in a PDF file. It does this via a command line interface, making it suitable for use in programs, scripts, batch files — any pl…

    754 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    21 Experts available now in Live!

    Get 1:1 Help Now