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Voip voicemail passwords cisco IP phones

Posted on 2012-08-28
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Can I ask - how could/would you go about auditing your entire IP phone estate for weak corresponding voicemail passwords, the phones are predominantly cisco IP phones many of which are 7791 .

Are the passwords encrypted in some sort of central database? Or how does an admin reset the password on behalf of a user? Also any way to identify which of the devices are voicemail enabled, and which arent? I assume there must be some sort of central asset mgmt app for voip phones?
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Question by:pma111
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by:Ken Boone
ID: 38340959
So first you need to idenfity what the the voicemail system is.  Are you using unity, unity connection or some other 3rd party voicemail system?
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by:pma111
ID: 38340970
Will check, was just asking in general terms really, would the vm password be in some central place/database for the above systems you mention? What are the most common vm systems based on the model of device mentioned, or isnt there really a common tool....
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by:Ken Boone
ID: 38341001
Well you said you have cisco phones but thats it... There are too many assumptions behind that.  If you are using Unity or Unity Connection then yes the VM passwords are stored on the vm servers.  Depending on the version of the VM software, you might be able to change the policy to enforce strict passwords.  And yes you would use the management software for the VM server to do all of these things.
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by:pma111
ID: 38341011
On the assumption its Unity or Unity Connection

>>then yes the VM passwords are stored on the vm servers

In a database of sorts? or any specific format/file? Not plain text i hope?!
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by:Ken Boone
ID: 38341020
Yea it would be in a database, but you would go through a GUI to make any changes.
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by:pma111
ID: 38341032
As a general rule are voicemail systems and config databases hosted internally to the company (that owns the cisco phones), or externally hosted? Do they have to be internally hosted?
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by:pma111
ID: 38341058
Its unity we use
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by:Ken Boone
ID: 38341086
So that is unity and not unity connection right?  Also what version of unity are you using?
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by:pma111
ID: 38341108
Just unity not unity connection, will get version
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by:pma111
ID: 38364048
v7.1
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Accepted Solution

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Ken Boone earned 2000 total points
ID: 38364768
Here is a link to a document that will give you the information you need:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/administration/guide/ex/5xcusagex.html

I know it says version 5.x but they did not upgrade this doc for 7.x as it still applied.

This link shows you specifically about the security stuff with Unity.  Here is the part that deals with the passwords:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/security/guide/ex/5xcusec090e.html
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