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Microsoft Outlook 2010 meeting invites being clipped

I have one user who is reporting that when she sends meeting invites to external recipients that the information in the body of the invite is being clipped on the left side. This causes recipients to not be able to see all the information. This has happened when sending to three different users with three different companies. When this user sends invites internally, everything looks fine.

We are using Outlook 2010 on Exchange 2007. I only know that the external clients are using Outlook with Exchange but I am currently unsure of versions.

I don't even know where to start... I have never seen this before.

See image...Screenshot of invite
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cowanbenefits
Asked:
cowanbenefits
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1 Solution
 
Exchange_GeekCommented:
Here is what i'd like you to try

=> Have the user work with OL profile on another machine, if the issue persists - we're dealing with server side mess, else this is a local client problem
=> To be assured of server side issue, have her send meetings using webmail too.
=> Since, when this issue started? Any particular day / any updates installed on that day OR before?

Let us get a fair bit of information that'll help us solve this issue of yours.

Regards,
Exchange_Geek
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cowanbenefitsAuthor Commented:
This has actually happened on two different machines... one running Windows XP and one running Windows 7, both running Outlook 2010, so you're right it does sound like a server issue, or at the very least an issue with her mailbox on the server. We have had some other weird account related issues, such as corrupt Out of Office templates and such.  

I will have her test webmail.

I don't think it is an update issue because nobody else is reporting the problem and it has happened for this user since we migrated to Outlook 2010 several months ago. (In typical fashion I just found out about it 2 weeks ago.)
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Exchange_GeekCommented:
Well, if it just one user - i wouldn't waste much of time for her, take a backup of the mailbox to PST, copy all the rules and views locally of her OL. Copy location of all the local workstation PST.

Create new mailbox,

dump all the above settings again - do not import any details on her mailbox.

You're all set in less than 30 minutes, rather than banging you're head over million steps over next two weeks :)

Regards,
Exchange_Geek
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cowanbenefitsAuthor Commented:
Unfortunately I don't think that would be an option for this user and our setup... I would rather try to figure out the problem. Her mailbox is too big and we have too many moving parts with archiving systems etc, so it will take a lot longer than 30 minutes to migrate her to a new mailbox. Thanks for the advice though.
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Exchange_GeekCommented:
Can we move her mailbox across stores?

Of course other tests such as webmail / safemode is still awaiting results.

Regards,
Exchange_Geek
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Dan ArseneauCommented:
Also, recreating the mailbox breaks everyone's Nickname entries.

Looks like it may be a HTML formatting issue...something with margins.  Is the content of the invite being 'Pasted' in?  If so, it may be carrying over some bad formatting.  if you type the content, does it still show poorly?
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cowanbenefitsAuthor Commented:
She is typing the info *I think* but I will confirm.
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Dan ArseneauCommented:
I also read somewhere that you should look under Internet Explorer Page Setup - Margins.
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cowanbenefitsAuthor Commented:
She was pasting in the information and that was the issue.
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