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OOOA Assistant Issues with SBS 2011

Posted on 2012-08-28
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Last Modified: 2012-09-21
There is a 2011 SBS server that is running Exchange and SQL. This issue is a new issue and everything used to work fine 2 months ago. When a local domain workstation user opens their Outlook 2007 and clicks Tools > Out of Office Assistant they get the following error: "Your Out of Office settings cannot be displayed, because the server is currently unavailable. Try again later."

When the user logs in with OWA and goes to Automatic Replies, they check the box to "Send automatic replies" then click Save at the bottom, then this message pops up: "Sorry! We're having trouble processing your request right now. Please try again in a few minutes."

How can I fix this issue? I've checked all services on the exchange management console and everything appears to be enabled/running. The user I'm trying to do this with is also in the Domain Admins group in AD. It is to my knowledge (not first hand experience) that all users, even with Outlook 2010, have the same issue.
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Question by:dannymyung
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9 Comments
 
LVL 33

Expert Comment

by:Exchange_Geek
ID: 38341161
This is an issue possibly with your autodiscover, check if you are able to access the URL from you're OL, by right clicking on the OL icon on your system tray.

Select Test Email AutoConfiguration

Uncheck both checkboxes for guessmart and hit enter.

Once done, provide us the screenshot of the entire results (with the entire scroll bar)

Regards,
Exchange_Geek
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Author Comment

by:dannymyung
ID: 38341259
Is there a way I do the Test Email AutoConfiguration from OWA or the server or should I only do it from a local workstation?
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LVL 33

Expert Comment

by:Exchange_Geek
ID: 38341292
Use the cmdlet

test-OutlookWebServices -identity: user@domain.com | FL

Regards,
Exchange_Geek
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Author Comment

by:dannymyung
ID: 38347189
Please see attached screenshots
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Author Comment

by:dannymyung
ID: 38347195
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LVL 33

Accepted Solution

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Exchange_Geek earned 2000 total points
ID: 38347782
You're autodiscover isn't working for sure - here are the reasons.

1) You're certificate doesn't include you're internal server FQDN and NETBIOS in it as Subject Alternate Name - get it fixed.
2) Please tell me if you have an A or SRV Record for autodiscover.domain.com
3) Lastly, check if you're internal and external domains are same OR different.

Regards,
Exchange_Geek
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Author Comment

by:dannymyung
ID: 38348486
Thank you for your help. This is a new customer and someone else set up the server. Can you point me in the right direction as to updating the certificate?

I'll have to look into the records for you but I don't think there is anything currently set up for "autodiscover.domain.com" -- it's funny though, the customer says that a few months ago everything was working fine.

The internal and external domains are the same.
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LVL 33

Expert Comment

by:Exchange_Geek
ID: 38348906
LOL, every customer says so.

Here are some quick tips.

Exchange has certain URL that needs to be in-place, we can check them quickly

Get-ClientAccessServer | FT Identity,AutodiscoverServiceInternalUri
Get-WebServicesVirtualDirectory | FT Identity,InternalURL
Set-OWAVirtualDirectory FT Identity,InternalURL,ExternalURL
Get-OABVirtualDirectory | FT Identity,InternalURL
Get-ActiveSyncVirtualDirectory | FT Identity,InternalURL
Set-OutlookAnywhere -identity "CAS Server Name\RPC (Default Web Site)" |FT Identity,External*

Next, check the certificate of you're Exchange Server - check the Subject Alternate Name

Next, ensure that you've got a SRV Record pointing to your CAS Server internally
_autodiscover._tcp.domain.com --> CAS.domain.com

AND A SRV Record externally pointing to your webmail address.

That's it my friend.

Regards,
Exchange_Geek
0
 

Author Comment

by:dannymyung
ID: 38366537
I added a SRV record in the server's DNS manager under the "remote.domainname.com" Forward Lookup  Zone as "_autodiscover._tcp.remote.domainname.com" with host of "remote.domainname.com" which is the OWA login website -- I put it under port 443, weight 100, and priority as 0 but then go to testexchangeconnectivity and it still fails...

I'm contacting GoDaddy tomorrow to add a line in the Subject Alternative Name for the Certificate they have in addition to the existing entries of:

{existing} DNS Name=remote.domainname.com
{existing} DNS Name=www.remote.domainname.com
{adding this line next} DNS Name:SBS2011.domainname.com

Am I going in the right direction?
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