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Voip policies and pricing

Posted on 2012-08-28
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1) Do you have acceptable usage policies around your phone/voip systems in your organisations? What kind of restraints and points do you have in the policies to prevent or warn users against misuse/abuse of the phone service? What is in your Voip policy?

2) And also - can you give me an idiots guide to pricing corporately for voip phone systems - i.e. do you get a monthly bill based on users usage like folk would for personal landlines or mobiles, or is it different corporately, I guess it would be useful to identify charges being inucrred for staff misuing the phone system, and how that could be done.

3) Do you monitor users activities to identify misuse, and if so what sort of watermarks are you looking for to identify such misuse.
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Question by:pma111
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Reid Palmeira earned 2000 total points
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I'm kind of going to blend the answers together.  And to wit, I work for a CLEC telco provider so most of the time I spend either looking at this from the service provider perspective and/or giving customers reccomendations on what to setup. That said, it depends greatly on the customer. I do reccomend some form of policy for acceptable use, just as you should have for Internet access. Usually the one for voice can be a little less detailed. You might for example restrict International calling, or prohibit personal calls.

Some of the enforcement and accoounting can be done with call restriction and call accounting features on either your PBX or from your service provider. This might mean an auth code that a user has to enter before the service provider will allow an international call to be connected. These calls can then be itemized on your monthly bill and tracked by code. If you keep a list of which user / users have which code(s) you can track who placed the calls

The norm for service providers is a base monthly rate plus some kind of usage based charges. Depending on your service and service provider this might mean free domestic long distance calls, and/or reduced international long distance rates. As far as pricing out for corporate use you might also want to consider support and maintenance costs like what happens if a user gets mad and throws a phone against a wall (it’s happened).
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