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Creating an e-mail account in Outlook Exchange 2003

I have a customer running Windows SBS 2003 and using Outlook exchange.  The e-mail addresses being used are POP accounts from the ISP.  For example, the local server is ejt.local but the e-mail addresses are anyname@optonline.net.  I am assuming that the Exchange Server goes out and gets the e-mail from the ISP and brings them in locally which seems to be the way the accounts have been working.  A new user has been setup in active directory with a new e-mail address created with the ISP.  The user seems to be setup properly in AD because I compared all the settings from an existing user to the new user.  At the local computer level (running Windows 7 Pro and Outlook 2010) the Exchange Account has been added and the email address resolved to the server properly but no e-mails come in.  Where in the exchage server is the users e-mail password put in to be able to retrieve mail from the ISP?  I am not familiar with a local Exchange server becuase I usually use Hosted Exchange for just this rerason.  Any help would be greatly appreciated.
Phil
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PhilR714
Asked:
PhilR714
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1 Solution
 
jzel2005Commented:
hi,  you say that server resolves ok  your  new account email, that is mean ok.

But second step you need  verify your Firewal, may be that filter your email account
But first you must verify conection between server exchange
second that outlook configuration verify is good. es necesary verify pop server and smtp server. If you use imap4 or pop3 must to be
Third if all ok must testing your account email in your exchange server and after testing in your desktop
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Mark DamenERP System ManagerCommented:
Hi

Windows Server 2003 SBS had a feature called POP3 Collector.

In Exchange System Manager
Connectors
POP3 Connector Manager

Open this tool up, and you will see previously configured POP3 mailboxes.  Duplicate the settings for the new mailbox.

Regards
Mark
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PhilR714Author Commented:
Mark,
I looked in the POP3 Connector Manager and there are no entries at all.
Phil
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Mark DamenERP System ManagerCommented:
Ok, to me that could mean one of 2 things.

Either the other client pcs are downloading their mail using pop3, BUT using the exchange server as storage location.

Or

Another 3rd party piece of software being used to download from pop3 to exchange mailbox.
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PhilR714Author Commented:
Mark,
As far as I can see there is no other 3rd party software so it must be that the server is a storage location.  How can I verify that?
Phil
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Mark DamenERP System ManagerCommented:
What you'd see is that in Outlook 2010, you'd have 2 connections.  One to the Exchange Server, and 1 POP3 account.  When configuring a POP3 account, you can accept the default of allowing it to configure a new PST file on the local PC, or you can repoint it to use the Inbox (or another folder) in your Exchange Mailbox.  I use this method to download mail from a infrequently used POP3 account, to a folder in my primary mailbox.  Means that once downloaded on Outlook, all the mail sits on the server and I can access from iPhone/Webmail/Outook.

Check on a currently working PC to see how many mail accounts are configured.
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PhilR714Author Commented:
Mark,
Thank you for the info.  I will check to see how other mailboxes are setup on local workstations.
Phil
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