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SSL Certificate with GoDaddy

Posted on 2012-08-28
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Last Modified: 2012-08-29
Good day everyone. A web application that I have inherited seems to have an issue with certain browsers and certain remote locations accessing it.

In looking at sslshopper.com and checking our domain, the last portion states the following:

The certificate is not trusted in all web browsers. You may need to install an Intermediate/chain certificate to link it to a trusted root certificate. Learn more about this error. You can fix this by following GoDaddy's Certificate Installation Instructions for your server platform. Pay attention to the parts about Intermediate certificates.

I am using IIS 6 to run this application. What would i need to do to resolve this?
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Question by:mig1980
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by:grahamnonweiler
grahamnonweiler earned 1200 total points
ID: 38342468
All GoDaddy SSL certificates require to have the GoDaddy "chain" certificate loaded with the individual certificate.

There are instructions here:

http://support.godaddy.com/help/article/4801/installing-an-ssl-certificate-in-microsoft-iis-7

http://support.godaddy.com/help/article/4875/installing-an-ssl-certificate-in-microsoft-iis-5-amp-6

The above depends on which version of iis you are using.

You should have the intermediary "chain" certificate file with the original certificate, if not you can download it I believe from GoDaddy.

If not available on GoDaddy we can send you a link to download from us.
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by:grahamnonweiler
grahamnonweiler earned 1200 total points
ID: 38342490
As I thought GoDaddy does have a download area for the intermediary cert:

https://certs.godaddy.com/anonymous/repository.seam

The one you would need is:

•Go Daddy PKCS7 Certificate Intermediates Bundle (for Windows IIS)


And they have a help page that ight be useful for you:

http://support.godaddy.com/help/article/869/how-do-i-install-an-intermediate-certificate?locale=en
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Author Comment

by:mig1980
ID: 38342706
So, I installed the Intermediate Certificate as instructed by GoDaddy. When I check on chain certificate connection, it still states it is in error. Do I have to restart IIS for it to take affect or do I have to reinstall the SSL certificate?
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LVL 16

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by:
grahamnonweiler earned 1200 total points
ID: 38342865
You will have to restart IIS for sure. Plus make sure it is a GoDaddy certificate (they also issue certificates under the Starfield brand).
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Author Comment

by:mig1980
ID: 38343378
I will restart IIS this evening and follow up with you. Thank you
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Author Comment

by:mig1980
ID: 38347479
All of your help worked like a charm. Thank you very much!
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