SSL Certificate with GoDaddy

Good day everyone. A web application that I have inherited seems to have an issue with certain browsers and certain remote locations accessing it.

In looking at and checking our domain, the last portion states the following:

The certificate is not trusted in all web browsers. You may need to install an Intermediate/chain certificate to link it to a trusted root certificate. Learn more about this error. You can fix this by following GoDaddy's Certificate Installation Instructions for your server platform. Pay attention to the parts about Intermediate certificates.

I am using IIS 6 to run this application. What would i need to do to resolve this?
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

All GoDaddy SSL certificates require to have the GoDaddy "chain" certificate loaded with the individual certificate.

There are instructions here:

The above depends on which version of iis you are using.

You should have the intermediary "chain" certificate file with the original certificate, if not you can download it I believe from GoDaddy.

If not available on GoDaddy we can send you a link to download from us.
As I thought GoDaddy does have a download area for the intermediary cert:

The one you would need is:

•Go Daddy PKCS7 Certificate Intermediates Bundle (for Windows IIS)

And they have a help page that ight be useful for you:
mig1980Author Commented:
So, I installed the Intermediate Certificate as instructed by GoDaddy. When I check on chain certificate connection, it still states it is in error. Do I have to restart IIS for it to take affect or do I have to reinstall the SSL certificate?
The 7 Worst Nightmares of a Sysadmin

Fear not! To defend your business’ IT systems we’re going to shine a light on the seven most sinister terrors that haunt sysadmins. That way you can be sure there’s nothing in your stack waiting to go bump in the night.

You will have to restart IIS for sure. Plus make sure it is a GoDaddy certificate (they also issue certificates under the Starfield brand).

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
mig1980Author Commented:
I will restart IIS this evening and follow up with you. Thank you
mig1980Author Commented:
All of your help worked like a charm. Thank you very much!
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft IIS Web Server

From novice to tech pro — start learning today.