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Remote Desktop Session Config error

Posted on 2012-08-28
Medium Priority
Last Modified: 2012-09-07
I am running Win Server 2008 R2 with 2 Hyper V virtual desktops with Win Server 2008 R2.
I purchased 5 CALs per device and config =OK. One of the virtual desktops has this error under RD Session Host Config/Licensing Diagnosis:

Licenses are not available for this Remote Desktop Host server and Licensing Diagnosis has identified a problem.

Number of licenses = zero
Licensing mode = per device
Connectivity = not available

I am logged into the license server looking on the virtual machine. There is connectivity.
Any ideas how to fix? Thanks in advance.
Question by:CMP33
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LVL 18

Expert Comment

ID: 38346272

You can configure the RD Servers to look at your RD License Server by performing the following steps:

To specify a license server for the RD Session Host server to use

1. On the RD Session Host server, open Remote Desktop Session Host Configuration. To open Remote Desktop Session Host Configuration, click Start, point to Administrative Tools, point to Remote Desktop Services, and then click Remote Desktop Session Host Configuration.

2. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Yes.

3. In the Edit settings area, under Licensing, double-click Remote Desktop license servers.

4. On the Licensing tab of the Properties dialog box, click Add.

5. In the Add License Server dialog box, select a license server from the list of known license servers, and then click Add. If the license server that you want to add is not listed, in the License server name or IP address box, type the name or IP address of the license server that you want to add, and then click Add.

You can add more than one license server for the RD Session Host server to use. The RD Session Host server contacts the license servers in the order in which they appear in the Specified license servers box.

6. Click OK to close the Add License Server dialog box, and then click OK to save your changes to the licensing settings.

Reference: http://technet.microsoft.com/en-us/library/cc770585.aspx

Does the problem occur after making the change?

Author Comment

ID: 38355749
I already had those settings in place. Same problem is still occurring. I have since restarted the RDS services. What RDS roles do I need on my virtual machines ? Thanks !
LVL 18

Accepted Solution

Netflo earned 1600 total points
ID: 38356323
Your 2 VMs should just have Remote Desktop Session Host installed. I'm assuming your Server 2008R2 host is just running Remote Desktop Licensing?

If not, could you describe your setup in more detail?

Could you also restart your Server 2008R2 host server and review too?
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Author Comment

ID: 38364154
I made sure Remote Desktop Session Host was the only role running on the virtual machines. Yes, the server host is running Remote Desktop Licensing. I restarted all the vms and the host server. So far no error messages popping up. My user's wont be able to test access until tomorrow. I am leaving this open until I have confirmation. Thanks Netflo !

Author Comment

ID: 38373395
My user is getting this error It is "Licensing Server is not configured properly (00000100).  Check that license server is running on server and that license mode configuration is set to User Mode."

I changed the Remote Desktop licensing mode to "Per User" but my CALs are per device. Does that matter? Thanks.

Author Comment

ID: 38377421
I changed the Remote Desktop licensing mode to "Per User" but my CALs are per device. Does that matter? Thanks.
LVL 18

Expert Comment

ID: 38378137
Ideally RD CALS should be per user, as this suits most environments. You can configure them as per device, but this will track the machines your RDC from, and log that.

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