Start Free Trial

asked on

Changes on BlackBerry not syncing with Exchange/Outlook

One of my users consistantly has a problem where his blackberry will not sync changes up to the BES/Exchange servers, such as marking messages as read, and filing them in appropriate mail folders. Usually I just resend the service books and that fixes it for a month or so, but not this time.

BES 5.0.3.41
Exchange Server 2010
Outlook 2010
Blackberry 9700 with BlackBerry Enterprise plan on AT&T

Any ideas/suggestions?

Manpreet SIngh Khatra

Did you upgrade the BES device ?
What error do you get and hope the Service book goes and remains in his Inbox and not moved\opened or deleted.

- Rancy

Try to update the BB 9700 OS. You can find the latest OS here: http://us.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html

Assign the user a static agent on the BES and see if that helps.

Assigning a static agent: http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=E2A7FCBDAEE712F2AC31046DFE142852?externalId=KB12766&sliceId=2&cmd=displayKC&docType=kc&noCount=true&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl

Hi,

Make sure the reconcilliation settings are correct on the device - i.e. set to delete from device and server etc.

Regards,

RobMobility.

ASKER

BB is updated to most current OS, i've tried setting it as a static agent, and we've already check reconciliation settings. Issue still exists.

Manpreet SIngh Khatra

Have you seen any information in regards to the user in App logs on the server or something in MGMT logs ?

- Rancy

ASKER CERTIFIED SOLUTION

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

ASKER

user no longer wants to waste time trying to fix this issue.