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Changes on BlackBerry not syncing with Exchange/Outlook

One of my users consistantly has a problem where his blackberry will not sync changes up to the BES/Exchange servers, such as marking messages as read, and filing them in appropriate mail folders.  Usually I just resend the service books and that fixes it for a month or so, but not this time.

BES 5.0.3.41
Exchange Server 2010
Outlook 2010
Blackberry 9700 with BlackBerry Enterprise plan on AT&T

Any ideas/suggestions?
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Mike
Asked:
Mike
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1 Solution
 
Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Did you upgrade the BES device ?
What error do you get and hope the Service book goes and remains in his Inbox and not moved\opened or deleted.

- Rancy
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Stelian StanCommented:
Try to update the BB 9700 OS. You can find the latest OS here: http://us.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html
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MegaNuk3Commented:
Assign the user a static agent on the BES and see if that helps.
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RobMobilityCommented:
Hi,

Make sure the reconcilliation settings are correct on the device - i.e. set to delete from device and server etc.

Regards,


RobMobility.
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MikeIT ManagerAuthor Commented:
BB is updated to most current OS, i've tried setting it as a static agent, and we've already check reconciliation settings.  Issue still exists.
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Have you seen any information in regards to the user in App logs on the server or something in MGMT logs ?

- Rancy
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MikeIT ManagerAuthor Commented:
None of the suggestions have worked.  User said they will deal with the issue until new iphone comes out.
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MikeIT ManagerAuthor Commented:
user no longer wants to waste time trying to fix this issue.
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