Softphone to Asterisk Issue
Posted on 2012-08-29
Having a little issue with softphones within our lan. When a call comes in and dials the extension of a softphone, the user of the softphone would pick it up everything works. Once the caller hangs up, it doesn't seem to trigger any request on asterisk to the softphone that the call has been disconnected(hangup request). The line will still be busy until the user of the softphone clicks on the hang up icon on their 3cx interface. Looking at the asterisk logs doesn't seem to even trigger any hangup request to the softphone until user clicks on hangup on their computer.
I'm confused because our hardphones (cisco 7912g) all work fine so it shouldnt' be an issue with our dial plan.
Hoping someone could figure this out for me. Thks in advance.