smoutkast
asked on
Softphone to Asterisk Issue
Hey all,
Having a little issue with softphones within our lan. When a call comes in and dials the extension of a softphone, the user of the softphone would pick it up everything works. Once the caller hangs up, it doesn't seem to trigger any request on asterisk to the softphone that the call has been disconnected(hangup request). The line will still be busy until the user of the softphone clicks on the hang up icon on their 3cx interface. Looking at the asterisk logs doesn't seem to even trigger any hangup request to the softphone until user clicks on hangup on their computer.
I'm confused because our hardphones (cisco 7912g) all work fine so it shouldnt' be an issue with our dial plan.
Hoping someone could figure this out for me. Thks in advance.
Having a little issue with softphones within our lan. When a call comes in and dials the extension of a softphone, the user of the softphone would pick it up everything works. Once the caller hangs up, it doesn't seem to trigger any request on asterisk to the softphone that the call has been disconnected(hangup request). The line will still be busy until the user of the softphone clicks on the hang up icon on their 3cx interface. Looking at the asterisk logs doesn't seem to even trigger any hangup request to the softphone until user clicks on hangup on their computer.
I'm confused because our hardphones (cisco 7912g) all work fine so it shouldnt' be an issue with our dial plan.
Hoping someone could figure this out for me. Thks in advance.
ASKER
here you go thanks willy...
Softphone IP: 10.0.0.21
Asterisk IP: 10.1.0.1
Caller Num: 18620303537
e.txt
Softphone IP: 10.0.0.21
Asterisk IP: 10.1.0.1
Caller Num: 18620303537
e.txt
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ASKER
I think you might be right about disconnect supervision....it makes sense because on an actual hardphone when caller hangs up...the user will also hang up on their end naturally....
now what are the options to solve this type of issue willy?
now what are the options to solve this type of issue willy?
I couldn't solve that same issue on my house's Asterisk box.In my case it is not that extense, but still the line remains open when disconnected from the PSTN side. I would read through the link posted and or make a lot of research on the internet. I would also post to the Asterisk mailing list once the archives have been turned upside down.
HTH
HTH
from root prompt type this:
#rasterisk -r
cli> sip set debug on
cli> exit
#rasterisk -rvvvvvvvvv | tee sipdebug.log
Retry a failed call so it is traced in the logs, then exit out of the CLI to finish capturing. Please attach to this question and provided us with the calling and called numbers, and the IPs of the phone, Asterisk and provider.