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windows cannot load profile in remote desktop session

Hi,
just recently one of our remote users tried accessing one of our server through remote desktop session and got message "windows cannot find the local profile and is logging you on with a temporary profile." I seem to remember seeing this message a few years ago on one of our citrix servers and was wondering if any ideas how to correct it. Does server just need to be restarted? We are on a windows 2003 domain. thanks

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Kiran Ch

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ThomasMcA2

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dankyle67

ASKER

I was looking for that users name in c:\documents and settings actually prior to asking this question and noticed it wasnt even there. I logged in as another user that has never logged into that terminal server before and right away i saw that new user name under c:\documents and settings so that seems to work correctly. I agree that most likely the user having the profile issue has a corrupted profile but in this case since i cant even locate their name, what should i do?

ThomasMcA2

Does the account exist in User Management? (I don't have a 2003 server to get the exact name of the option.) If so, try deleting it from there.

dankyle67

ASKER

Dont see user management at all unfortunately so not sure where to delete that user account.

ThomasMcA2

Try right-clicking on My Computer > Manage > there should be a tab called Local Users and Groups in the navigator on the left side

dankyle67

ASKER

Since this is a domain controller, the option for local users and groups is not there and is managed by active directory users and groups. What i did notice when i looked at the user information in active directory that in terminal services profiles there was a path that read \\server1\users\tsprofile\username. This path is located on another server so maybe i have to delete this path? Not sure and dont wana make matters worse.