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Most Sent items missing in Outlook

I have recently noticed that not all of the emails I send are in my sent items folder.
Some are showing up but the majority of them are not.
They are not in the deleted items folder.
I did a full search in my inbox and could not locate it.
The emails do get sent and the recipient receives them successfully each time.

I can’t say for sure but it seems to have started several weeks ago.
The last change that may have occurred around the same time was that I added myself with full permissions to seven other user’s mailboxes.
It does not appear that my sent items are going to their folders.

I am running Outlook 2007 connecting to an Exchange 2010 server.
Desktop is running Win 7 Pro
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comrev9
Asked:
comrev9
1 Solution
 
PAdocITCommented:
Any chance a filter was applied by mistake? When you select the sent items folder it will also tell you in the bottom left hand corner if a filter has been applied.

Outlook Filter
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comrev9Author Commented:
no filters are applied. its off.
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PAdocITCommented:
is there any kind commonality to the emails that are missing? Is it only emails after a certain date or is it random, for instance you send an email and it shows up but the next email you send doesn't, etc. What is the date of the most current sent item? Could be a corrupt Outlook profile as well have you tried creating a new one?
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comrev9Author Commented:
I've been trying to find a pattern but no i cant really find one.
about two hours ago i had about 15 sent items for today.
now i only have 3.
This is not happening to any particular user that i'm sending to.
it doesnt make sense.

I sent an email to a user and thats in my sent items.
he replied to it and then i replied.
my reply is not in my sent items.
now that i'm looking most of my replies are not in my sent items.

I have not tried recreating the outlook profile yet.

the other thing that i'm experiencing that may also be pointing to a corrupt profile is my calendar items.
when i dismiss about 7 entries that have already passed, a few seconds later they pop back up in my alerts.
i've tried dismissing them several times.
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PAdocITCommented:
Do you have Outlook Web Access? If so, what does your sent items folder show there?
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comrev9Author Commented:
it didnt even occur to me to look at OWA.
OWA's sent items are the same as my outlook.

BUT the alerts/reminders i dismissed in OWA are no longer coming up in outlook.
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PAdocITCommented:
If you send an email through OWA does it save to the sent items?
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PAdocITCommented:
Also make sure you have "Save copies of messages in the Sent Items folder" checked in mail options. If it's checked try unchecking it, close Outlook, re-open and check it again. Very perplexing. All I have left is trying to recreate the Outlook profile.

mail options
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comrev9Author Commented:
OWA does retain the messages in the sent items folder.
Keep a copy of messages in the sent folder is also checked.

At this point since my reminders are also not working the way they should I'm going to go ahead and delete my outlook profile and recreate it.
Its just not making sense.
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PAdocITCommented:
If OWA retains the sent item then it definitely sounds like it may the outlook profile on the machine.
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comrev9Author Commented:
after deleting and recreating my outlook profile, Many of the emails that i filed into folders are back in the inbox.
There is also a copy of the email in the folder i moved them to.
this definitely indicates there was an issue with the profile.
In addition to that, after recreating the profile, I can dismiss reminders and they dont come back.
so far i replied to two emails in outlook and its in the sent items.

I'm going to say that this is the solution.
Going to wait till tomorow to make sure the messages stay in my sent items.
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apache09Commented:
Just a thought here

Before you recreated the profile, how many accounts did you have in your profile?

Ie.

Did you have your Main MailBox
Then did you have additional Mailboxes added that you have access to?

When the emails were missing from sent items, was the emails being sent from any additional Accounts?

If they were the sent items would appear in the Mailbox as you would think.
They would appear in the Default Mailbox

You wold then have to manuall move them into the appropriate sent items of their corresponding mailbox

This is a limitation in OUtlook 2007 and earlier

Wasnt until OUtlook 2010, where you could have multiple fully functioning mailboxes in a single profile and their sent items would go into the appropriate mailbox sent items automatically
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comrev9Author Commented:
As far as I can see, all of my sent items are now in the sent items folder after deleting and recreating my profiles.
My reminders though are again popping up after i snooze or dismiss them.
I'll probably wind up uninstalling and reinstalling Outlook.

Apache, i have 16 other mailboxes that i have permissions and are accessible via my outlook.
When i was sending emails they were all coming from my account and not from any of the others.
The emails that should have been going to my sent items were mostly replies to messages that were sent to me.
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PAdocITCommented:
Try opening outlook from run using the following outlook.exe /cleanreminders

list of switches - http://office.microsoft.com/en-us/outlook-help/command-line-switches-HP001003110.aspx
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comrev9Author Commented:
i ran the cleanreminders a few times but it didnt help.
this morning i disabled the exchange cache and now the reminders i dismiss are staying dismissed.
will try to turn on cache tomorrow to see what happens.
this just has been such an oddball of a problem.
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PAdocITCommented:
Just out of curiosity what happened with the reminders/cache issue?
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ronbeattyCommented:
I am running Exchange 2010 and Outllook 2010 and have one user who has these issues. I have tried all of these solutions and she still has the problem. Any other suggestions?
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