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Microsoft office 2010 has encountered an error at installation

Posted on 2012-08-29
Medium Priority
Last Modified: 2013-07-25
Good afternoon, I'm having a problem on a computer with Windows XP Professional that I can not install Office 2010 Home and Business. The installation process begins and ends generating error during installation.
I've realized all Microsoft Updates.
Tried installing with another user, I reviewed the permissions, everything is ok, just can not install Office.
In the Event Viewer does not log any errors.
Question by:fcmelo
  • 3
LVL 17

Expert Comment

by:Lior Karasenti
ID: 38346757
Try renaming the ‘Microsoft Help’ folder and then install Office.
Follow the steps given below to rename the Microsoft Help Folder:

1.    Click on Start > All Programs > Accessories > Run > Type %Programdata% and Click OK

2.    Rename the 'Microsoft Help' folder as 'Microsoft Help. OLD'

Now try installing Office and check if it works.

Author Comment

ID: 38346851
I dont have a folder "Microsoft Help", following screen attached.

Accepted Solution

fcmelo earned 0 total points
ID: 39341884
I discover that the problem. Some computers was infected by virus.

Author Closing Comment

ID: 39354022

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