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Accepting Calendar Item in Outlook on behalf of iPhone user

Hello Experts,

I have a user who has the ability to accept/decline meeting invitations on behalf of another user. When she accepts a meeting on behalf of the other user using Outlook 2010, the calendar item does not appear on his iPhone - but it does appear in his Outlook calendar. If the other user accepts the meeting for himself, whether he accepts it from his iPhone, or his Outlook client, it does appear on his calendar on his iPhone.

We are using Exchange 2003 and Outlook 2010, and the iPhone is connected w/Exchange, not POP or IMAP.

If anyone has any suggestions, I would highly appreciate the help.

Thank you in advance.
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JFHelpdesk
Asked:
JFHelpdesk
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2 Solutions
 
Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Give Sending user "SendAs" rights on the iphone user and check.

- Rancy
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JFHelpdeskAuthor Commented:
Hi Rancy, thank you for the quick response. Unfortunately, I need to keep her with the "Send on Behalf of" permission, and I'm afraid if I grant her "Send As" rights that when she sends an email "From" the other user, it will appear to come directly from him.

Is it somehow possible to at least leave the "Send on behalf of" permission, and modify a different setting somewhere to get it to work?
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
I'm afraid if I grant her "Send As" rights that when she sends an email "From" the other user, it will appear to come directly from him - Totally Agree :)

What right does the user has on the Iphone users calendar ... maybe Changing that might help :)

- Rancy
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JFHelpdeskAuthor Commented:
I'll try that and let you know the results. By policy, a request like this needs to be approved by upper management, so it most likely won't happen today.
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
By policy, a request like this needs to be approved by upper management, so it most likely won't happen today. - Yeah i know how lengthy the Management process is :)

- Rancy
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Exchange_GeekCommented:
I don't think honestly Send as anything to do with this, atleast to what i understand here.

UserX has send on behalf as rights on UserY. In other words UserX is a delegate of UserY.

Now, if UserX accepts meetings of UserY (I'm assuming meetings are being directed to UserX, considering he/she has the delegate settings configured on UserY)

UserY has his meeting visible on his OL2010 but the same meeting isn't visible in IPhone.

AND when UserY accepts a meeting on his own using either OL2010 or IPhone - theyr' both visible on his IPhone.

Honestly, speaking this is not an OL issue - however, if you want i can run tools to check the settings difference in both the meetings. If you may, please attach both meetings here OR provide a link to download them OR email me (my mail id is on my EE profile)

I'll run through the differences between both meetings to understand where the glitch is.

Regards,
Exchange_Geek
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JFHelpdeskAuthor Commented:
Sorry for the delayed response, I have been out of the office for the last few business days. I am just waiting on approval to grant further access to the mailbox in question for the delegate. I will update as soon as I have approval.

@Exchange_Geek, if I cannot get it resolved, I will send you the meetings as attachments. Thank you.
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Thanks .... let us know so if required we can try something else.
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JFHelpdeskAuthor Commented:
Come to find out, the calendar item/meeting was getting to the users iPhone after some time had passed, the Push capabilities from our Exchange server had failed, and therefore the iPhone defaulted to a manual fetch schedule, which means when the delegate accepted the invite on behalf of the other user, the item would not sync to his calendar until he opened his "Mail" app on his iPhone, which began the manual fetch.

250 pts to each of you, since both of your suggestions ultimately led to me coming to this conclusion.
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