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Are sent emails stored on SBS 2003 server?

Question: is it possible to verify whether or not an email was sent? I have an SBS 2003 server with Exchange. I have a customer that says he never received an email that I believe we sent. Is there a way to verify if our server actually sent it?

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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Question: is it possible to verify whether or not an email was sent? - message Tracking logs and users sent items :)

- Rancy
Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Exchange 2003 Message Tracking and Logging

Using Message Tracking in Exchange 2003

- Rancy
If message tracking is enabled then yes it is possible to track messages sent or received. You would also need to know the sender\recipient email id and the approximate time when it was sent or received.

refer: http://support.microsoft.com/kb/821910

You can check by following the below steps to see if Message tracking is enabled or not
Start Exchange System Manager.

To turn on message tracking on a particular server, follow these steps:
Start Exchange System Manager.
Expand Servers, right-click the server that you want to use message tracking on, and then click Properties.
On the General tab, click to select the Enable message tracking check box.

This option logs information about the sender, the time the message was sent or received, the message size and priority, and the message recipients.
In the Exchange System Manager dialog box, click OK.
To record the subject of any message sent to, from, or through the server, click to select the Enable Subject Logging and Display check box.

To track a message by using the Exchange Server 2003 Message Tracking Center, follow these steps:
Start Exchange System Manager.
In the console tree, expand Tools, and then click Message Tracking Center.
In the Server box, type the name of the server that is running Exchange 2003.

To browse a list of available servers, click Server, click a server, and then click Add. You can search for a message that was sent from or delivered to a particular server that is running Exchange. You are only required to specify the server name.

For example, to search for a message to a specific user, type the user's alias. If you do not know the user's e-mail address, click Recipients to search for the user in the Active Directory directory service. There are many other search options that are available in the Message Tracking Center.
Very good write up by S-K-S, though a bit long - but worth reading.


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