Unable to RDP to terminal sessions

Posted on 2012-08-29
Medium Priority
Last Modified: 2012-11-13
We have a user who is unable to RDP to any terminal address.

Error message is:

1. Remote access to the server is not enabled
2. The remote computer is turned off
3. The remote computer is not available on the network

We have tested with users credentials at another computer and can log in.

Any ideas?

Thank you in advance.
Question by:akus1

Expert Comment

ID: 38347808
What is the method of RDP?  Is this user connecting to another machine locally or via a VPN.

Often, if UAC is enabled, or the obvious Firewall issues, you will not be able to RDP.

Please comment on the version of Windows and the network enviorment.

LVL 18

Assisted Solution

Netflo earned 498 total points
ID: 38347894

Just as the message states, you have a simple network connectivity issue of trying to RDP to your target machine. That error you provided appears before the authentication prompt, so you need to check the basics, network firewall, local firewall, RDP port, have you enabled RDP on the local machine, etc?

Assisted Solution

andytagonist earned 501 total points
ID: 38347899
can anyone else remote from that machine?  if not, perhaps the RDP service(s) are not started.  

check for static IP routes.  to view the routing table, go to CMD and type [route print]

ipconfig /flushdns in case there's some bad IPs in memory.  


as a very last resort, can you reimage this computer?  it's drastic, but if there's a messed up service or a DLL that wants to ruin your life, a reimage may be easier to deal with.

Expert Comment

ID: 38347907
oh, and silly question--but do you have network connectivity on this machine?  can you ping that target machine...or any network machines?  if not, there's your answer.

Accepted Solution

wtandrews earned 501 total points
ID: 38350656
Check your version of the RDP client and update to the latest, verify services are running, disable firewall on the local machine and verify that your anti-virus client isn't preventing connections with a software firewall , etc.

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Remote Desktop Shadowing often has a lot of benefits. When helping end users determine problems, it is much easier to see what is going on, what is being slecected and what is being clicked on. While the industry has many products to help with this,…
Like many organizations, your foray into cloud computing may have started with an ancillary or security service, like email spam and virus protection. For some, the first or second step into the cloud was moving email off-premise. For others, a clou…
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
Look below the covers at a subform control , and the form that is inside it. Explore properties and see how easy it is to aggregate, get statistics, and synchronize results for your data. A Microsoft Access subform is used to show relevant calcul…

850 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question