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Exchange 2010 - Some users not receiving internal email

I have a user that sent out a email using a public folder email address to all internal users.  Only not all users received the email.  I looked in the message tracking logs and found that some showed Receive SMTP and a corresponding Deliver StoreDriv.  Those users received the email.  The others only had a Receive SMTP and NO corresponding Deliver StoreDriv notification and did not receive the email.  I am really stuck on this and and am not sure where to look next.  Any suggestions would be appreciated.
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scoutman75
Asked:
scoutman75
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1 Solution
 
Exchange_GeekCommented:
How about user sending emails from his/her mailbox to those internal users - does it reach?

Check in the queues on the hub server using get-queue to understand where those emails are getting stuck.

Regards,
Exchange_Geek
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scoutman75Author Commented:
Normal emails function fine.  The queues are all clear.   Unfortunately the emails are no where to be found.
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Exchange_GeekCommented:
So, queue are clear and emails aren't being delivered locally, this refers to a situation where third-party tools play an evil role.

What all utilities are installed on/around you're Exchange box?
Do you have forwarding enabled on these mailboxes?
Are emails getting caught by AV?

Regards,
Exchange_Geek
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scoutman75Author Commented:
I am running GFI AV and Antispam but I do not see them in there.
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Exchange_GeekCommented:
You never answered - is there any sort of forwarding enabled for these users?
Also, try to shut / disable GFI for an hour and test incoming emails.
You're test have me confused - why would anyone send emails using a PF, why not move onto resource mailboxes / shared mailboxes?

Regards,
Exchange_Geek
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scoutman75Author Commented:
I disabled GFi and that resolved the issue.  They have really poor reporting so I had to dig fairly deep to find that it had deleted the emails.  Thanks for the responses.
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scoutman75Author Commented:
I've requested that this question be closed as follows:

Accepted answer: 0 points for scoutman75's comment #a38354874

for the following reason:

Great responses on this issue
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Exchange_GeekCommented:
Now, here is what i mentioned.

Are emails getting caught by AV?

Also, try to shut / disable GFI for an hour and test incoming emails.

And here is what you mentioned.

I disabled GFi and that resolved the issue.

So shouldn't points be awarded to me? Sounds fairly obvious.

Regards,
Exchange_Geek
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Exchange_GeekCommented:
Now, here is what i mentioned.

Are emails getting caught by AV?


Also, try to shut / disable GFI for an hour and test incoming emails.


And here is what you mentioned.

I disabled GFi and that resolved the issue.


So shouldn't points be awarded to me? Sounds fairly obvious.

Regards,
Exchange_Geek
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