Wired and Wireless laptop connections advise "limited or no connectivity"

Posted on 2012-08-29
Medium Priority
Last Modified: 2012-10-29
Hi Guys,

We have a work laptop that has an issue with its network connections.

We are getting "limited or no connectivity" on both the wired and wireless connections.

The wireless and wired connections are being used by other PC's and devices with no issue.

I have uninstalled and reinstalled the devices and drivers.

Reset TCP/IP and winsock using commands.

Disabled all antivirus and firewall software.

Still no luck after all this.

Laptop was working fine a week ago. No network/hardware/software changes have been implemented in that time.

I don't see it being a hardware issue as being a laptop it has separate wireless and wired modules installed into the motherboard. Unless there is an issue with the motherboard which is only affecting the two separate network modules...??? Don't know the chances of it being that though but id say very unlikely. But who knows with computers.

Any help much appreciated
Question by:320adel
  • 3
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Expert Comment

by:John Hurst
ID: 38348468
I would first boot with a bootable DVD (Ultimate Boot or Linux) and check the network from the booted operating system. If the network works this way, it is probably good and then there is an operating system corruption on the hard drive in question.

.... Thinkpads_User

Author Comment

ID: 38348488
Thanks mate.

Will give this a go shortly and let you know.

Accepted Solution

320adel earned 0 total points
ID: 38374650

So found issue in end to be antivirus services that were remianing after the uninstall.
Disabled and removed the service and now working fine.
Thanks for you help

Author Closing Comment

ID: 38544523
I found the answer?

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