Exchange 2010 Information Store

Posted on 2012-08-29
Last Modified: 2012-09-14
cannot store the Information Store service
Log Name:      Application
Source:        MSExchangeIS
Date:          8/29/2012 9:40:26 PM
Event ID:      5003
Task Category: General
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      spectrumexch14.SpectrumOrthopaedics.local
Unable to initialize the Information Store service because the clocks on the client and server are skewed. This may be caused by a time change either on the client or on the server, and may require a restart of that computer. Verify that your domain is correctly configured and  is currently online.
Event Xml:
<Event xmlns="">
    <Provider Name="MSExchangeIS" />
    <EventID Qualifiers="49158">5003</EventID>
    <TimeCreated SystemTime="2012-08-30T01:40:26.000000000Z" />
    <Security />
Question by:Petiel
    LVL 33

    Expert Comment

    This clearly states the problem in your event id. It seems that your PDC Role owner has a different set of time.

    Here are few questions and thoughts.

    => Are we working on a VM Environment, if yes - please remove dependancy of time-check with VM Host.
    => What is the time on your PDC compared to Exchange?
    (You can check which DC is your PDC Role Owner by running cmdlet netdom query FSMO)
    => Run the cmdlet netstop win32time && net start win32time, now try starting IS Service.
    => As a work around, manually set the time in-sync with your PDC Role Owner (DC) and try to start IS Service.


    Author Comment

    time on the PDC and exchange are the same

    Author Comment

    no VM environment except on PDC
    LVL 33

    Accepted Solution

    Fair enough, restart w32time service and check.

    Also, run the following cmdlet

    dcdiag /s:DCName >DC.txt
    netdiag /v >net.txt

    Please attach the txts for us to review.


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