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Exchange 2010 Information Store

cannot store the Information Store service
Log Name:      Application
Source:        MSExchangeIS
Date:          8/29/2012 9:40:26 PM
Event ID:      5003
Task Category: General
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      spectrumexch14.SpectrumOrthopaedics.local
Description:
Unable to initialize the Information Store service because the clocks on the client and server are skewed. This may be caused by a time change either on the client or on the server, and may require a restart of that computer. Verify that your domain is correctly configured and  is currently online.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="MSExchangeIS" />
    <EventID Qualifiers="49158">5003</EventID>
    <Level>2</Level>
    <Task>6</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-08-30T01:40:26.000000000Z" />
    <EventRecordID>104581</EventRecordID>
    <Channel>Application</Channel>
    <Computer>spectrumexch14.SpectrumOrthopaedics.local</Computer>
    <Security />
  </System>
  <EventData>
    <Binary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inary>
  </EventData>
</Event>
0
Petiel
Asked:
Petiel
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1 Solution
 
Exchange_GeekCommented:
This clearly states the problem in your event id. It seems that your PDC Role owner has a different set of time.

Here are few questions and thoughts.

=> Are we working on a VM Environment, if yes - please remove dependancy of time-check with VM Host.
=> What is the time on your PDC compared to Exchange?
(You can check which DC is your PDC Role Owner by running cmdlet netdom query FSMO)
=> Run the cmdlet netstop win32time && net start win32time, now try starting IS Service.
=> As a work around, manually set the time in-sync with your PDC Role Owner (DC) and try to start IS Service.

Regards,
Exchange_Geek
0
 
PetielAuthor Commented:
time on the PDC and exchange are the same
0
 
PetielAuthor Commented:
no VM environment except on PDC
0
 
Exchange_GeekCommented:
Fair enough, restart w32time service and check.

Also, run the following cmdlet

dcdiag /s:DCName >DC.txt
netdiag /v >net.txt

Please attach the txts for us to review.

Regards,
Exchange_Geek
0

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