body of email message missing Sage act

i am running act 2010 for a customer. Yesterday he started with an issue where he is getting some of his emails in and when you open there is no message in the body. If i pull the same email into outlook 2003 using pop, the body of the message is there just fine.

any ideas?
tkthelpdeskAsked:
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Mike LazarusAct! Evangelist - CRM ConsultantCommented:
I haven't seen that happen ... but give this a go:
http://kb.sagesoftwareonline.com/app/answers/detail/a_id/27688

If not, what's the exact build of ACT! - from help | about
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tkthelpdeskAuthor Commented:
Thanks that was it. Mailbox was at max size
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