HP MSM 710 Controller

Posted on 2012-08-29
Last Modified: 2012-10-06
I have a HP MSM 710 Wireless controller which seems to be working fine but I'm trying to set up the Visitor Management Tool for it.

I've got 2 other similar Wireless controllers which have been set up fine but I get the following error when trying to set it up (I've tried setting the VMT up on multiple computers and both get the same error):

"Certificates could not be retrieved from the Service Controller.  Make sure that the SOAP TCP port settings match on both the Service Controller and GMS."

I also get the following in the Controller's log file:

"Error accepting SSL connection. FaultString : SSL_ERROR_SSL error:140890B2:lib(20):func(137):reason(178), Details : SSL_accept() failed in soap_ssl_accept()"

Any help would be greatly appreciated.
Question by:stvmph

    Author Comment

    Any suggestions for this?
    LVL 6

    Expert Comment

    Check the TCP port settings for SOAP on the controller:

    Service Controller > Management > SOAP settings.

    Also, make sure that the correct physical port has soap enabled

    Service Controller>Management>SOAP>Active Interfaces


    Accepted Solution

    RKinsp, unfortunately they're all fine.

    We had this problem occur on another one of our controllers (an MSM 760) and I spent many hours speaking to a level 3 support person at HP/Procurve and we got it fixed!  So for anyone else:

    Recreating the CA on the client can cause the client and the controller to end up with mismatched certificates

    Update the firmware of your controller (latest was 5.7 at the time of writing)
    Uninstall the client and then remove the following folders (this is important!)
    C:\ProgramData\Colubris (Windows 7) or C:\Documents and Settings\All Users\Application Data\Colubris (Windows XP)
    C:\Program Files\Colubris (Windows 7 and XP)
    Reinstall the latest version of the client

    Unfortunately, doing this will likely remove the user accounts so take a backup of the database before hand!

    Author Closing Comment

    All the information was added to the reply.  This is tested and confirmed by HP Procurve support staff.

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