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Check the TCP port settings for SOAP on the controller:<br />
<br />
Service Controller &gt;&nbsp;Management &gt;&nbsp;SOAP settings.<br />
<br />
<br />
Also, make sure that the correct physical port has soap enabled<br />
<br />
Service Controller&gt;Management&gt;SOAP<wbr />&gt;Active Interfaces<br />
<br />
sincerely,<br />
RK
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Check the TCP port settings for SOAP on the controller:

Service Controller > Management > SOAP settings.


Also, make sure that the correct physical port has soap enabled

Service Controller>Management>SOAP>Active Interfaces

sincerely,
RK

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All the information was added to the reply. &nbsp;This is tested and confirmed by HP Procurve support staff.
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All the information was added to the reply.  This is tested and confirmed by HP Procurve support staff.

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I have a HP MSM 710 Wireless controller which seems to be working fine but I'm trying to set up the Visitor Management Tool for it.<br />
<br />
I've got 2 other similar Wireless controllers which have been set up fine but I get the following error when trying to set it up (I've tried setting the VMT up on multiple computers and both get the same error):<br />
<br />
&quot;Certificates could not be retrieved from the Service Controller. &nbsp;Make sure that the SOAP TCP port settings match on both the Service Controller and GMS.&quot;<br />
<br />
I also get the following in the Controller's log file:<br />
<br />
&quot;Error accepting SSL connection. FaultString : SSL_ERROR_SSL error:140890B2:lib(20):fun<wbr />c(137):rea<wbr />son(178), Details : SSL_accept() failed in soap_ssl_accept()&quot;<br />
<br />
Any help would be greatly appreciated.
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I have a HP MSM 710 Wireless controller which seems to be working fine but I'm trying to set up the Visitor Management Tool for it.

I've got 2 other similar Wireless controllers which have been set up fine but I get the following error when trying to set it up (I've tried setting the VMT up on multiple computers and both get the same error):

"Certificates could not be retrieved from the Service Controller.  Make sure that the SOAP TCP port settings match on both the Service Controller and GMS."

I also get the following in the Controller's log file:

"Error accepting SSL connection. FaultString : SSL_ERROR_SSL error:140890B2:lib(20):func(137):reason(178), Details : SSL_accept() failed in soap_ssl_accept()"

Any help would be greatly appreciated.

HP MSM 710 Controller

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Wireless Hardware

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