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HP MSM 710 Controller

I have a HP MSM 710 Wireless controller which seems to be working fine but I'm trying to set up the Visitor Management Tool for it.

I've got 2 other similar Wireless controllers which have been set up fine but I get the following error when trying to set it up (I've tried setting the VMT up on multiple computers and both get the same error):

"Certificates could not be retrieved from the Service Controller.  Make sure that the SOAP TCP port settings match on both the Service Controller and GMS."

I also get the following in the Controller's log file:

"Error accepting SSL connection. FaultString : SSL_ERROR_SSL error:140890B2:lib(20):func(137):reason(178), Details : SSL_accept() failed in soap_ssl_accept()"

Any help would be greatly appreciated.
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stvmph
Asked:
stvmph
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1 Solution
 
stvmphAuthor Commented:
Any suggestions for this?
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RKinspCommented:
Check the TCP port settings for SOAP on the controller:

Service Controller > Management > SOAP settings.


Also, make sure that the correct physical port has soap enabled

Service Controller>Management>SOAP>Active Interfaces

sincerely,
RK
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stvmphAuthor Commented:
RKinsp, unfortunately they're all fine.

We had this problem occur on another one of our controllers (an MSM 760) and I spent many hours speaking to a level 3 support person at HP/Procurve and we got it fixed!  So for anyone else:

Cause
Recreating the CA on the client can cause the client and the controller to end up with mismatched certificates

Fix
Update the firmware of your controller (latest was 5.7 at the time of writing)
Uninstall the client and then remove the following folders (this is important!)
C:\ProgramData\Colubris (Windows 7) or C:\Documents and Settings\All Users\Application Data\Colubris (Windows XP)
C:\Program Files\Colubris (Windows 7 and XP)
Reinstall the latest version of the client

Unfortunately, doing this will likely remove the user accounts so take a backup of the database before hand!
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stvmphAuthor Commented:
All the information was added to the reply.  This is tested and confirmed by HP Procurve support staff.
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