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Network Share Issue

All of our users maps a drive (Q:) to a share on the server (running Windows 2003). For some reason, some of our users see all the files in the folders while others see only a few files. One day, it may be one user with the problem, the next day it will be a different user and a different folder.

All users are running Windows 7 Pro.

Any idea what is causing this?
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All service packs and critical/security updates are on the server and clients. The share was created about 3 years ago when I installed Windows 2003.

I will check if offline files are enabled on the client. If so, I will disable because we don't need that option.
The documents in questions are .pdf files. When she opens the folder while in Adobe, the files are not there. I asked her if she had selected "all files" and she said yes. Then she went to My Computer > Q: drive> folder and she said she started to see the files pop up one at a time in the folder.

She had offline files enabled so I disabled them and she rebooted. There is really no way to see if that worked until it happens again.

I thought maybe it was a network issue so I checked the switch error report and it shows no packet drops or errors on any of the interfaces.