Network Share Issue

Posted on 2012-08-30
Last Modified: 2014-05-25
All of our users maps a drive (Q:) to a share on the server (running Windows 2003). For some reason, some of our users see all the files in the folders while others see only a few files. One day, it may be one user with the problem, the next day it will be a different user and a different folder.

All users are running Windows 7 Pro.

Any idea what is causing this?
Question by:Randy_Haley
    LVL 16

    Accepted Solution

    Are you using offline files? May the clients do not recognize the server to be available and show only offline available files? did this start from the beginning when you created the share? do you have all the latest service packs and updates installed on server and clients?

    Author Comment

    All service packs and critical/security updates are on the server and clients. The share was created about 3 years ago when I installed Windows 2003.

    I will check if offline files are enabled on the client. If so, I will disable because we don't need that option.

    Author Comment

    The documents in questions are .pdf files. When she opens the folder while in Adobe, the files are not there. I asked her if she had selected "all files" and she said yes. Then she went to My Computer > Q: drive> folder and she said she started to see the files pop up one at a time in the folder.

    She had offline files enabled so I disabled them and she rebooted. There is really no way to see if that worked until it happens again.

    I thought maybe it was a network issue so I checked the switch error report and it shows no packet drops or errors on any of the interfaces.

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