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  • Status: Solved
  • Priority: Medium
  • Security: Public
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CTRL ALT DELETE not working

I can't get the pc to respond to ctrl alt del. Nothing happens when I press it. I am running virus scna on it and malware on it now.
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ssuser1
Asked:
ssuser1
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1 Solution
 
Neil RussellTechnical Development LeadCommented:
How did you log in if CTL-ALT-DEL is not working?

Have you tried a Different K/B?
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PaulNSWCommented:
Try CTRL R-ALT and the DEL key on the keypad (between 0 and Enter)
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ssuser1Author Commented:
The machine was left on and there fore he didn't have to log on. When we tried to lock the screen is when we noticed the issue. We already tried a different keyboard before posting the question
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pony10usCommented:
Check the registry for the following:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\DisableCAD

(create of type REG_DWORD if it does not exist)

Set it to "0"
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ssuser1Author Commented:
The registry entry was already there
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Guru JiCommented:
1. navigate to:
HKLM\System\Current Control Set\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}

2. Double click on UpperFilters value

3. check if there is anything before or after "kbdclass" - if so, delete any data before or after that.

Should fix the problem
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ssuser1Author Commented:
The user is alos not able to restart the machine. I am having him do a shut down by pressing the power button. I already checked for malware and viurs and his machine is clean.
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pony10usCommented:
Instead of doing a shutdown with the power button you should go to a command prompt and do shutdown. If you want it to restart enter the following:

shutdown /r
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ssuser1Author Commented:
After shutting down the machine and restarting it the issue seems to be resolved.
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Neil RussellTechnical Development LeadCommented:
You said the reg key was already there? What was its value?
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ssuser1Author Commented:
Teh value was set to 0 already.  I accepted the solution to close the case. I thought I have to accept a solution to close the case. The only thing tha worked is the restart.
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Neil RussellTechnical Development LeadCommented:
Then you should NOT accept that as a solution but request to close with either a delete or by accepting your own solution posted as "A reboot sorted this"
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pony10usCommented:
I agree with Neilsr.  If there is not a valid solution you can request it be closed without awarding points.  

It does not appear that I gave you the resolution.

I can't seem to find the button to object so if either of you want to object feel free.
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ssuser1Author Commented:
Well sorry for the confussion I have not used this much so not sure how to close or object.
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pony10usCommented:
Thank you _alias99   :)
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ssuser1Author Commented:
I was able to resolve the issue myself
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