I have some folks in my department who use Outlook 2010 connected to Exchange. and they have recently said that they are encountering delays in receiving email from their customers.
IT has said the problem is before it reaches our servers.
This morning, a customer sent us an email at 8:58 am and it did not hit out inbox until 10:33.
Below is a 'modified' version of the top few lines email header. I have removed or changed some of the actual identifying names and numbers just to keep it anonymous. Can someone interpret this for me... does this support the statement from IT that the problem is before our servers?
Received: from psmtp.com (00.0.0.00) by mailserver.mycompany.com (00.0.0.00) with Microsoft SMTP Server id 14.1.339.1; Thu, 30 Aug 2012 10:37:45 -0400
Received: from smtp2.customersdomain.org ([00.0.0.00]) (using TLSv1) by exprod6mx278.postini.com ([00.0.0.00]) with SMTP; Thu, 30 Aug 2012 08:37:45MDT X-IronPort-AV: =Sophos;i="4.80,341,1344225600"; d="scan'208,217";a="1354523"
Received: from ccha-00sv0h0e03.customersdomain.org ([00.0.0.00]) by ccha-00sv0y0103.customersdomain.org with ESMTP/TLS/AES128-SHA; 30 Aug 2012 10:37:43-0400
Received: from CCHA-00SV0H0E02.customersdomain.org ([fe80::189b:2213:6467:f0ca]) by CCHA-00SV0H0E03.customersdomain.org ([fe80::8d8c:c184:9f1c:c5a8%11]) with mapi id 14.02.0247.003; Thu, 30 Aug 2012 10:37:43-0400