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  • Status: Solved
  • Priority: Medium
  • Security: Public
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Undeliverable email

User gets this error immediately when they try to send a simple email to this address:Your message did not reach some or all of the intended recipients.
      Subject:    BGI Supply of 2 decks
      Sent: 8/29/2012 3:56 PM
The following recipient(s) cannot be reached:
      egriesemer@burnersystems.com on 8/29/2012 3:56 PM
            You do not have permission to send to this recipient.  For assistance, contact your system administrator.

nothing in message tracking.
No entry in the smtp logs
others in domain can email the target address.
sender can email to other external addresses.
Outlook 2010
exchange 2003
set up outlook profile on different PC - same results
Appriver smart hosting

1 Solution
Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
egriesemer@burnersystems.com - is this internal or external ??
Can he send from OWA\Webmail ? Could be possible Outlook cache issue :)

- Rancy
Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
maybe some restrictions on the Recipient to not receive any email from this Sender.
Few things to know before answering anything

- Is sender able to send emails using OWA?
- In Outlook What does it show in the FROM Field?
- Is any other user able to send to the same recipient?
- Are both the users in same domain or different domains (is the recipient within your domain or some outside domain)
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Bottom section:

exchange restrictions
This is from the exchange properties of an AD user
Either some restrictions on the Recipient User or the From filed is wrongly set.

You can try sending using OWA\Webmail ?

Can you try to send a test mail thru OWA? If you have auto complete try to delete it and manually type his email address.

Folks, avoid asking the same question - read the points above and then ask something new. No point repeating the same questions, else MODs would have to be involved to DELETE posts.
jkassilAuthor Commented:
Recipient has not responded to the check for restrictions request.
A different user within this domain successfully  send the email.
No further action is needed.

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