print spooler keeps stopping

Posted on 2012-08-30
Last Modified: 2012-08-30
I have a user who tried to add a network shared printer on her newly imaged windows 7 laptop. Every time she right clicks to select or connect to the printer, she gets the error that local print spooler service is not running. I go back and restart the spooler service and right click the printer again and the same error pops up and sure enough the spooler service is turned off again?
Question by:millerdog
    LVL 28

    Accepted Solution

    First of all, ensure that you have the latest drivers for your printers.  After that, it would be a good idea to manually clear your print queue:

    1. Open a command prompt with full admin privileges:  click on the Start button, enter cmd in the Search field, right-click on the command prompt icon and select Run as administrator

    2. Within the command prompt enter net stop spooler

    3. Use Windows Explorer to navigate to %systemdrive%\Windows\System32\spool\printers\ and delete all of the files within that folder

    4. Return to your elevated command prompt and enter net start spooler
    LVL 28

    Expert Comment

    If clearing out the print queue doesn't work, try this process authored by Johnb6767:

    Remove all physical printers.

    Once the printers are deleted, go to Start, type CMD, right-click and Run as administrator

    net stop spooler

    net start spooler

    Click Start, and type "Print Management" -> Print Servers -> Local -> Drivers -> right-click a driver, select "Remove Driver Package" and remove them all.

    Note: If this is anything lower than Windows 7 Professional, use the below command instead of Print Management (since that option is not included in lower versions):

    Press Winkey+R on your keyboard and paste the following:

    printui /s /t2

    It will bring up the classic Drivers tab, familiar from the Windows XP era. You can remove Drivers from there after the printers are gone.

    Finally, ensure that you have the latest drivers and reinstall the network/local printers.

    Author Closing Comment

    Give this human a gold medal. It work great. Thanks. You made my day. we are real short and this was hanging over my head like a sword. Great job. I will post this to the techs here. Excelent. Never thought such a small thing would cause so much grief.
    LVL 28

    Expert Comment

    Glad to help!

    Occasionally, a print job fails and remains within the local print spooler folder.  That can cause other printer-related problems unless the local queue is cleared.

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