Outlook 2010 attachments not dragging-and-dropping or copying-and-pasting

Posted on 2012-08-30
Last Modified: 2012-12-12
We recently switched from Outlook 2003 to Outlook 2010 and have noticed a "problem." Many of our users copy and paste (or drag and drop) Outlook Word attachments from old emails into new ones.  Now that we're using Outlook 2010, this feature is highly unreliable.  At first, I thought the problem was due to different types of e-mail formats - a user dragging an attachment from a Rich Text E-mail into an HTML e-mail.    Most often changing both e-mails to the same format type (either Rich Text or HTML) will fix the problem, but sometimes the problem occurs between e-mails of the same format.  Also, I can't conistently recreate the problem/

Anyone ever seen this?  Thanks!
Question by:tahurd7
    LVL 47

    Accepted Solution

    Might check to see Office 2010 SP1 in installed
    LVL 47

    Expert Comment

    If SP1 installed

    Also try opening outlook in safe mode

    Done by:
    Start>RUn>Outlook.exe /safe

    try it here

    If it works in safe mode, theres likely an add in causing the issue
    we can then look at disabling it

    Expert Comment

    I'm having the same issue with 2 users who cannot drag an attachment from an email into a newly created email message. I've tried every suggestion I've seen in every forum and still no dice.
    My next step is to create new computer profiles and setting up their email on those profiles to see if it persists and to try my email account on their profile to see if it happens on my profile...
    LVL 47

    Expert Comment


    Have you tried opening your own question here in E-E?


    Expert Comment

    We have found that since moving to Outlook 2010, we can drag and drop attachments from one email to another, however, if the attachment name contains a # symbol, it will not attach.  Does anyone have a solution for this.

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