how can I find a driver for a "base system device" on an HP Proliant DL380 G6 server?
I have an HP Proliant DL380 G6 that I need to build as a physical Windows 2008R2 server to run our backup application. I have Windows loaded and it seems to be working properly, but when I go to device manager I see under "other devices" a "base system device" driver is missing and I do not know how to find what it is or how to trouble shoot it. I have been able to download the other drivers that were missing from the HP site, but have no clue what to download for this one. Does anyone have any suggestions?
1. Look at the properties of the device.
2. Under the Device tab look at the property 'Hardware ids'
3. Right click the id (if more than one the first one) and select 'copy'.
4. Paste that into a web search
5. You should be able to find a good description, or approximation thereof, of the device.
Since you have been successful finding the other drivers at HP, you may well be able to find your driver given the description.- Tom
ASKER
I tried "Drivers- system management" and no luck but thanks. I am a bit confused. I go to device manager and PROPERTIES of the BASE SYSTEM DEVICE and only see tabs for GENERAL, DRIVER, DETAILS and RESOURCES. I do not see a DEVICE tab or anything about Hardware IDs. I do see a location of PCI bus 1, device 4, function 2, under the GENERAL tab, if that means anything. Either this device does not have all the tabs or I am looking in the wrong place
ASKER
PCI\VEN_0E11&DEV_B204&SUBS
PCI\VEN_0E11&DEV_B204&SUBS
PCI\VEN_0E11&DEV_B204&CC_0
PCI\VEN_0E11&DEV_B204&CC_0
is this what you meant by the hardware IDs?
PCI\VEN_0E11&DEV_B204&SUBS
PCI\VEN_0E11&DEV_B204&CC_0
PCI\VEN_0E11&DEV_B204&CC_0
is this what you meant by the hardware IDs?
Sorry, that was supposed to be the "Details" tab. Looks like you found it!
That string appears to indicate:
- Tom
That string appears to indicate:
HP iLO Management Channel Interface Driver
- Tom
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It should be the iLO driver, but why don't you install the whole ProLiant Support Pack? If you did a normal SmartStart install rather than a manual install it would do that for you.
ASKER
perfect
I'm pretty sure it's intel managment engine, if so you can find the lastest drivers either on HP or Intel sites, beware it's chipset dependant, so to download it tom intel you need to identify your board chipset first.