Outlook 2010 Crashes when Forwarding Messages

Posted on 2012-08-30
Last Modified: 2012-09-18
I am having an issue with a computer where whenever the user goes to forward a message there will either be a several minute delay - where Outlook is grayed out and non-responsive - or the message will never send. I've seen suggestions that it could be a plugin issue but the ones in use don't seem like they could be causing the issues, before I go disabling them I thought I'd check for suggestions here. Thanks!
Question by:dkuhlman
    LVL 9

    Expert Comment

    Closed outlook, go to Control panel, Mail and select Show Profiles. Select your profile and click Properties button, then E-mail Accounts. On the E-mail tab, select your POP3 account, and then click Change Folder button and select a delivery folder.

    You can also do this from within Outlook by going to file, Account settings and making the change on the Email tab. You will need to restart Outlook

    Refer the below link;en-us;2298962
    LVL 4

    Expert Comment

    Disable the plug-ins.  It will only take a minute to do so, then test.  If the problem persists, you can always reenable them.  I have had Outlook problems like yours where I thought the same thing about the nature of the plug-ins and that they should not cause the problem, but I have been proven wrong during those times.
    LVL 47

    Accepted Solution

    Might check that SP1 is installed

    There were a few performance issues that caused outlook to crash and was addressed in this SP

    Also look to see if you have the nuance PDF converter installed
    This will also make outlook crash
    If its installed there is no update/fix from microsoft but the fix can be downloaded from the vendors site

    Now if you have SP1 installled and do not have the PDF Converter installed

    I would tend to say it is an add in causing the issue.

    You can easily test this by opening outlook using
    Start>Run>Outlook.exe /safe

    Now try it

    If it doesnt crash we know its an add-in and it may not nessicarily show up in the Add-Ins in outlook

    So close outlook and look in the registry


    Note all the add ins
    Note their current load behavior

    Now set them all to 0

    Now open outlook as normal and test

    If it still okay
    Close outlook, go back to registry, and re-enable 1 of the add ins back to their previous load behavior

    NOw test outlook again

    Continue this process until you find the faulting add in

    Once you find the faulting add in you can leave it disabled, un-install it, or look for an update from the vendor
    LVL 47

    Expert Comment

    Cheers for that

    However, any reason for the B Grade?

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