User gets always locked out in our Active Directory
Posted on 2012-08-30
In our school we had to renew a few user passwords due to an IPad enrollment using the New Lion Server that now comes with a program called "Profile Manager". Profile Manager control IPads, Imacs, Ipods, Powerbooks, amongst other Apple devices. It manages those devices by pushing updates and also had a control on all Apple network (so far 800 Ipads)
We had to change some User passwords in our AD due to an IPad deployment in our school, which asks the user to renew their passwords in order to do their IPad enrolment into the Profile Manager.
The issue we have now is:
We have a user that it doesn't matter what she does or our IT Technician or the IT Admin, her password always gets locked out in our AD.
By enrolling the Ipad she gets through some profiles that automatically installs itself on the IPads. Those profiles bring an email account details that makes the IPads set their Users e-mail account in this device after they go through the enrollment procedure.
She also doesn't have any account setup on other devices apart from her Windows desktop computer. If she renew her password in Windows she have to retype this password into her Ipad where her Microsoft Exchange account is set up in order to receive emails on her Ipad, which is common nowadays.
After the enrollment, she get locked up always in our AD. It doesn't matter if we renew her password she still get on locked after restart her machine, and she gets locked up again, and again.
Would you know what is causing this issue? Do you think that our AD has also a problem in regards to her user account? Would you also give us any hints where we could look up for the solution (Microsoft Exchange?)??