We currently use N-able for our client's network monitoring software. Since we are providing more and more virtualization solutions, we need a good monitoring system that handles Citrix's XenServers, VMWare and NAS devices, in addition to all the other functions a good MSP software system provides (WSUS, bandwidth, connectivity, event and device monitoring). We have looked at several and have ruled out several due to price (250 SAAS licenses from EG - $185,000 for instance) and have ruled out systems that do not monitor virtual environments.
We need a central management console that lists all clients status. The console should provide a quick visual of problems that clients may be having. It also needs to have a usable alert system that we can control. We want notifications sent out that mean something, not notifications that bombard the client with minor problems that cause them to ignore them (cry wolf) and then MISS the important notifications.
We have done a considerable amount of research so we're looking for responses from people who have such a system in place and are happy (or unhappy) with the system they have.
Thanks in advance!