We have ACT 2011 and had an employee leave that was an ACT user in a shared database. We would like to rename the user to reflect the new employees name but when we try, the username is grayed out. It appears you can change their actual name but not the username. So I am wondering 1, if we can rename a user. If not, do we just deactivate the user to free up the license and then create a new one? If so, do all the previous users entries stay preserved in the database?