internet connection

Posted on 2012-08-31
Last Modified: 2012-08-31
I have a Dell latitude D620 running XP.  Oddly I can get wireless but it won't take a signal off the cable on my docking station.  The cable works into my desktop so it's not a matter of the cable not working.  I am assuming I may have switched something off.

Any help appreciated.

Question by:man4art
    LVL 89

    Assisted Solution

    by:John Hurst
    Shut down, remove the computer from the docking station. Plug the ethernet cable into the laptop, start it and see if the ethernet connection works.

    If yes, it is a docking station problem.

    If no, then it is a computer problem. Look in Device Manager to see if the ethernet device is alive and well. If so (no red or yellow marks), then try repairing the ethernet connection.

    .... Thinkpads_User

    Author Comment

    thanks.  Somehow I unistalled the ethernet controller driver.  I have no idea what device is installed.  does this give any idea: PCI\VEN_14E4&DEV_1600&SUBSYS_01C21028&REV_02\4&378EDFA4&0&00E2

    where would I locate a driver?
    LVL 89

    Expert Comment

    by:John Hurst
    There are two ways:

    1. XP is good at installing Ethernet drivers, so ask Windows to install it and see if it works.

    2. Go to the Dell Support site, put in your Service Tag and download the driver from there.

    .... Thinkpads_User
    LVL 69

    Accepted Solution


    Author Closing Comment

    thanks Callandor and Thinkpads-User.  Together it cleared it up.

    Featured Post

    IT, Stop Being Called Into Every Meeting

    Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

    Join & Write a Comment

    When I work on a laptop, the first thing I always check is for proper voltage output. Many times I have had customers bring only their laptop in and think their battery is bad - then  I plug in my universal adapter and the battery charges fine. …
    I recently purchased an HP EliteBook 2540p notebook/laptop. It has two video ports on it – VGA and DisplayPort. HP offers an optional docking station for the 2540p that also has both a VGA port and a DisplayPort. There are numerous online reports do…
    how to add IIS SMTP to handle application/Scanner relays into office 365.
    In this sixth video of the Xpdf series, we discuss and demonstrate the PDFtoPNG utility, which converts a multi-page PDF file to separate color, grayscale, or monochrome PNG files, creating one PNG file for each page in the PDF. It does this via a c…

    734 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    20 Experts available now in Live!

    Get 1:1 Help Now