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internet connection

Posted on 2012-08-31
Medium Priority
Last Modified: 2016-11-23
I have a Dell latitude D620 running XP.  Oddly I can get wireless but it won't take a signal off the cable on my docking station.  The cable works into my desktop so it's not a matter of the cable not working.  I am assuming I may have switched something off.

Any help appreciated.

Question by:man4art
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LVL 99

Assisted Solution

by:John Hurst
John Hurst earned 648 total points
ID: 38354173
Shut down, remove the computer from the docking station. Plug the ethernet cable into the laptop, start it and see if the ethernet connection works.

If yes, it is a docking station problem.

If no, then it is a computer problem. Look in Device Manager to see if the ethernet device is alive and well. If so (no red or yellow marks), then try repairing the ethernet connection.

.... Thinkpads_User

Author Comment

ID: 38354600
thanks.  Somehow I unistalled the ethernet controller driver.  I have no idea what device is installed.  does this give any idea: PCI\VEN_14E4&DEV_1600&SUBSYS_01C21028&REV_02\4&378EDFA4&0&00E2

where would I locate a driver?
LVL 99

Expert Comment

by:John Hurst
ID: 38354660
There are two ways:

1. XP is good at installing Ethernet drivers, so ask Windows to install it and see if it works.

2. Go to the Dell Support site, put in your Service Tag and download the driver from there.

.... Thinkpads_User
LVL 69

Accepted Solution

Callandor earned 652 total points
ID: 38354673

Author Closing Comment

ID: 38354985
thanks Callandor and Thinkpads-User.  Together it cleared it up.

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