Printer visible in printer list but

Posted on 2012-08-31
Medium Priority
Last Modified: 2016-01-15
I browsed to the server to add the printer and added it so it shows up in the printer list but when I print a test page nothing happens. The job is not hanging in the queue either. (From the pc standpoint, it looks like it should've printed but didn't.
The server is allowing everyone to print to it.
It's a Konica Minolta c361
The pc is running XP
Other users can print to it
The server has 32 and 64 bit drivers installed. What could it be and what should I check?
Question by:cmitri
  • 3
  • 2
LVL 13

Expert Comment

ID: 38354484
What have you tried on the client PC?

-Remove printer and re-add?
-Remove driver (from server properties) and re-add printer?
-Ping printer?
-Rights to print to the printer?

Lets start there and see what's up.

LVL 11

Expert Comment

by:Venugopal N
ID: 38354730
Is the printer physically connected to the server or XP machine?

Normally the printer queue will be created on the server, from where you need to manage the printer (it can be physically connected to the server or network printer).Sharing the printer and provide the appropriate permission to the printer. By default Everyone will have print permission for the printer, remove the Everyone and add the appropriate group to Thom you need to provide print permission.

To check the print permission select the printer, right click properties and security tab ¿ under that remove Everyone group if it has with print permission.

Author Comment

ID: 38354860
I have restarted.
Printer is pingable
I've checked permissions and "Everyone" can print to it
I've also reinstalled the drivers.
Free recovery tool for Microsoft Active Directory

Veeam Explorer for Microsoft Active Directory provides fast and reliable object-level recovery for Active Directory from a single-pass, agentless backup or storage snapshot — without the need to restore an entire virtual machine or use third-party tools.

LVL 11

Expert Comment

by:Venugopal N
ID: 38354915
If you need to restrict the print, then remove Everyone and add the selected user to who you need to allow printing.

Author Comment

ID: 38355039
It is an open printer so "Everyone" can print to it. No need for the restriction. I just tried adding her anyways to see if it changed anything but didn't as I expected...

Accepted Solution

cmitri earned 0 total points
ID: 38355945
Turns out there was a setting I found when looking at the printer properties on the server. It was set up to monitor print jobs and require a password so jobs were cancelling themselves out due to that setting. Everything works again.

Featured Post

Making Bulk Changes to Active Directory

Watch this video to see how easy it is to make mass changes to Active Directory from an external text file without using complicated scripts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Active Directory can easily get cluttered with unused service, user and computer accounts. In this article, I will show you the way I like to implement ADCleanup..
Wouldn't it be nice if objects in Active Directory automatically moved into the correct Organizational Units? This is what AutoAD aims to do and as a plus, it automatically creates Sites, Subnets, and Organizational Units.
This tutorial will walk an individual through the process of transferring the five major, necessary Active Directory Roles, commonly referred to as the FSMO roles from a Windows Server 2008 domain controller to a Windows Server 2012 domain controlle…
Are you ready to implement Active Directory best practices without reading 300+ pages? You're in luck. In this webinar hosted by Skyport Systems, you gain insight into Microsoft's latest comprehensive guide, with tips on the best and easiest way…
Suggested Courses
Course of the Month14 days, 13 hours left to enroll

840 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question