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Restoring a Lotus Notes Calendar for a user

I have a client running on Notes, both server and client versions are 6.5.4 (old, I know). One user's hard drive went bad and nothing is recoverable from the drive itself. I set her up on a new pc and setup her Notes client with her user id.

She can access her mail just fine but her calendar is now empty whereas before it was full of appointments and events. I verified she was accessing the calendar from the mail file on the server by creating a test event, then opening her calendar from another computer and was able to see that test event.

Is it possible that the calendar she was accessing, was stored locally?

I am a Microsoft guy so I know next to nothing about Notes. Thanks in advance!
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Schuyler Dorsey
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Schuyler Dorsey
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1 Solution
 
schima_czCommented:
I think, that Lotus Notes Calendar is stored in mail file. But may be she was´t replicating calendat to server
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ThomasMcA2Commented:
Notes displays New Mail alerts and Calendar alerts from only one database, which is usually the mail database. If she was getting both alerts before the drive crashed, then her mail and calendar had to be in the same database. I have seen individual views become corrupt, but the documents within the view have never disappeared. If you have backups of the user mail files, you could restore the calendar entries.
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Sjef BosmanGroupware ConsultantCommented:
Indeed, all Appointments are in the mail database.

What you could check, for starters you can stop after each step when it works again):
- if she selected View/Show/Unread Only or Selected Only; both need to be off
- open the mail view, then click All Documents at the left; the appointments should be in there (the icon is like a 3 o'clock alarm)
- click View/Search This View; check the presence of a bright green icon with the word Indexed at the right in the search bar; if it says Not indexed, click on it and index the database (it can be removed later); once you have the green icon "Indexed", execute a search, by typing in the search bar:
      Field Form=Appointment

Indeed, it would be strange if there are no Appointments in the database on the server. Please confirm.
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Schuyler DorseyAuthor Commented:
For the view, both are off. I went into mail > All Documents and did not see any appointments.

I am indexing it right now so I can perform a full text search.
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Schuyler DorseyAuthor Commented:
And nothing. :(
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Sjef BosmanGroupware ConsultantCommented:
Ergo: no Appointments left in the mail database. Now there are a few possibilities:

- the Appointments were never in this particular database but in a different, local one (probability: 1%)

- she never had a local database and somehow all Appointments got lost, e.g. via Ctrl-A, Del (1%); if this is what happened, open the Trash-view and un-delete those Appointments; although, R6.5.4, I can't remember if there was a Trash view... (I checked, there was one!)

- she used a local database and somehow the Appointments were never copied to the server (1%); strange that mail was copied but appointments weren't; it could be due to the replication settings, e.g. that only one folder or one type of documents was replicated

- something else (97%); if these appointments were indeed at some point in the mail database on the server, and you make regular backups, you could retrieve the database from backup, put it on her local hard-disk and then replicate the 2 databases; that should bring the info back

Look in the Trash asap!
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akhafafCommented:
Hi there MackWage,,,

On the server console could you run this agains the database of this user

1. load fixup -f mail/%databasename%
2. load compact -C -i mail/%databasename%
3. load updall -R mail/%databasename%

Please check what happens after you finish running these commands ..

Best Wishes
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Schuyler DorseyAuthor Commented:
Will try the the database fix commands and check the trash.

I loaded up a replay from their SAN from two weeks before the computer crash. Her mail db from that backup did NOT have any appointments in it.

I believe this points to it being stored locally, correct?

The only other possibility I can think of is she was using the calendar of another mail file but I do not believe she has read access to any other mail db.
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ThomasMcA2Commented:
> Her mail db from that backup did NOT have any appointments in it.
> I believe this points to it being stored locally, correct?

They could have been deleted from the mail file, we just can't confirm when that happened.

Ask her if she received pop-up reminders about her appointments 15 minutes before the appointment. My assumption is that she did not - if that is the case, it would confirm that they never existed in her mail file.

To find out what happened, have her show you how she "gets into her calendar." (Or how she used to do that before her drive crashed.) Does she try to use/open another db? Or does she go to the calendar view in her new mailbox?
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Sjef BosmanGroupware ConsultantCommented:
Did you check using your own id, or with the user's id? It might be that she somehow managed to set Readers field on the appointments. A way to check that: make a copy of the mail database, open the All documents view, delete all documents, go to the Trash, remove everything there as well, now open the Database Properties box and see how many documents there are left in the database. Ah, there could be Contacts in the database, you may need to remove them to.

Could you please check, in the N&A book, if you're indeed in her live database? And which database is mentioned in her Location document, on which server?
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Schuyler DorseyAuthor Commented:
I checked with my own ID.

Before, she just clicked on a Notes client bookmark to get to her calendar. This is one of the reasons I strongly believe it was in a different db or stored locally.
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Schuyler DorseyAuthor Commented:
I have her old (bad) drive. If I am able to recover any of the Notes files, is there one that lists the book marks she had maybe?
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Sjef BosmanGroupware ConsultantCommented:
There is a local database called called bookmark.nsf that contains that info. Only, it is not a normal Notes database, it cannot be inspected by opening it from the Notes client. I think the only way is to close Notes, rename your bookmark.nsf to bookmark.sav, move her bookmark.nsf database in place (make a copy!) and start Notes. I hope the bookmarks can be made visible this way.

Don't forget to close Notes and rename your original bookmark.nsf database !
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akhafafCommented:
Ok  MackWage did you try post number 38357015 ????

And

if still you have her HDD , you can connect it as a secondary HDD on your PC then access it and search if there is another database as you think but if the HDD has got a physical problem you will never be able to access it at all .
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akhafafCommented:
MackWage ,, Is there any update or any progress in this case ?
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Schuyler DorseyAuthor Commented:
To all.

I ran all db repairs on the db and it did not resolve the issue. At this point, the client is not willing to invest in any more money/time in resolving it so she will just recreate her calendar from scratch.

Thanks all!
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akhafafCommented:
Hi MackWage ,,,,  
>>> she will just recreate her calendar from scratch <<<  So, How did comment number 38359374 help you solving this problem ?

Regards
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