Cannot open a pdf file on a shared drive

A user called in saying she couldn't open up a pdf file on a map share drive. When I remotely connect to her PC, I noticed that I could open all other file in other folders on the share but I couldn't open up any files in that particular folder. When I clicked on the requested file, nothing happen. I even try to copy it down locally but it still didn't work.

So I went to the file server where the file is stored with my admin account. I manually go to My computer and mapped into the folder. I received an error E:**** \PID is not accessible. The network location cannot be reached......So when I clicked on properties, it said 0 bytes. Though, when I did the manual map into the driving using the "\\E\***\***pid", it said the folder is 1.4 G.

What on earth happened?
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zalazarConnect With a Mentor Commented:
You might have a look at the length of the complete path to the file.
Altough the NTFS filesystem does not have any problem with long paths, Windows (e.g. explorer) can't handle paths.longer than 256 characters.
If the path is longer than 256 you might try to shorten it by renaming certain directories to a very short name.
You can also check if this is your problem by root mapping into the share and directory via e.g.
net use b: \\server\sharename\dir1\dir2\dir3
In this way you shorten the startpath from b:\

The following MS article describes also some other things you might look at:
ApothisConnect With a Mentor Commented:
To fix this, the Administrators group on the sever will need to take ownership. Next, propagate permissions from this particular user's folder down, so these corrupt permissions will be overwritten. Lastly, Give the user ownership back to that folder and propagate the ownership back down.

I see this regularly with OS X clients having home folders on our 08 R2 servers.
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