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Office 2010 reconfigure hiccups

Posted on 2012-08-31
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Last Modified: 2012-09-05
I have recently installed Microsoft Office Standard 2010 on my new machine. It has registered fine with MS, but every time I open either Excel, Word, Powerpoint or the others I get a "Please wait while Windows configures Microsoft Office Standard 2010" I have tried the solution cmdown was offered writing a reg key, but no help. I then tried the solution rmvgray was offered and uninstalled office properly, then ran subinacl as advised and reinstalled: still no progress.
Can anyone help or explain what is going on?

The Event Viewer has a number of messages in there such as "Detection of product '{90140000-0012-0000-0000-0000000FF1CE}', feature 'EXCELFiles', component '{8520C5B0-1698-48FC-8298-C089B0F9D30D}' failed.  The resource 'HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.odt\PersistentHandler\' does not exist."

and for Word: "Detection of product '{90140000-0012-0000-0000-0000000FF1CE}', feature 'WORDFiles', component '{8520C5B0-1698-48FC-8298-C089B0F9D30D}' failed.  The resource 'HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.odt\PersistentHandler\' does not exist."

I wonder whether Office or myself turns out to be the persistent one?
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Question by:standinwave
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IT_Crowd earned 2000 total points
ID: 38356026
Have you tried this solution?

http://answers.microsoft.com/en-us/office/forum/office_2007-office_install/office-constantly-configuring-itself-on-start-up/63d448b7-e6d8-41bd-8ab5-8efd5a2a7286

Edit: instead of OFFICE12, you will be looking for OFFICE14 - because you have 2012

-IT_Crowd
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Expert Comment

by:Norm Dickinson
ID: 38356147
Are you using Remote Desktop or a virtual machine? It may be that your profile is resetting itself after you log out and eliminating any changes to the registry or desktop, which would include the initial configuration information that Office uses on a new installation the first time. This is kept user by user and not machine by machine. I have some computers with multiple users and you need to go through that once for each user the first time they log on, but it remembers them the next time - except on one machine we had set to "clean" itself each time it logs off or shuts down so that every new user had a fresh installation to work with and nobody could mess up settings that were left for the next guy.
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Author Comment

by:standinwave
ID: 38358315
tqfdotus: No, it is just a regular install. I am an administrator, I will try going through the other accounts.
IT_Crowd - will give it a go.
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Author Closing Comment

by:standinwave
ID: 38358326
This issue happens far too often. MS should sort it out, thanks to everyone for the suggestions
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Author Comment

by:standinwave
ID: 38367381
Well, the problem has been half fixed. My desktop shortcuts will open all the Office 2010 Standard packages without problem with NO reconfiguring, but if I double click on an Excel file for instance it DOES insist on configuring Office 2010 and then posts an error "There was a problem sending the command to the program" and Excel opens but WITHOUT the said file appearing. Subsequent use of the shortcuts are fine as before. BTW, the shortcuts were ALL set up to 'Run as Administrator', when I go through Programs/Microsoft Office/Excel via the Start button (which is NOT admin enabled) the configuring stuff appears again. I am wondering whether this is the issue here?
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Expert Comment

by:Norm Dickinson
ID: 38367526
Try just creating a normal shortcut to the same files and your problem will likely go away.
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Author Comment

by:standinwave
ID: 38370847
tqfdotus: Just the same I am afraid. The shortcut doesn't have admin rights and that bit is greyed out so I cannot change it to see if that would be a cure ...
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