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Printer issue connecting sporadically

System XP Pro attached to a new HP Officejet 6700 Premium AIO printer.  The printer installed OK using a downloaded set of basic print drivers from HP.  However, the next morning, the printer would not print (printer is on and connected via USB).  Exchanged the printer cable for a different one, changed USB ports to no avail.  Attached printer (again downloaded drivers from HP) to a newly generated XP Pro system on a laptop.  Printer installed OK but the next morning, the printer would not print.  However, tried printing again about 2 hours later in the morning and the printer prints OK.  Does anyone have any ideas what could be causing this?  HP has not been helpful with a resolution.  It is a new printer, ordered from HP and we are considering returning it but am still thinking that something within XP is causing this.
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tonyadam
Asked:
tonyadam
1 Solution
 
John HurstBusiness Consultant (Owner)Commented:
Uninstall the HP 6700 printer and uninstall the driver for the 6700 as well (Print Server Properties). Make sure the 6700 is no longer showing up anywhere on the XP machine.  Disconnect the USB cable.

Now restart and install the Printer from the DVD you got with the printer. Allow it to tell you when to connect the USB cable (and do not connect before that). Once connect, do not change the USB port as the printer knows which one it was connected to.

..... Thinkpads_User
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tonyadamRetiredAuthor Commented:
How do you recommend that we uninstall the drivers?  I'm not sure I know what you mean by "print server properties".
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John HurstBusiness Consultant (Owner)Commented:
In XP, go to Start, Settings, Printers and Faxes. This is the screen where you would have removed the Printer. In that Window, click on the File Menu and in the dropdown, select Server Properties. In the Window that comes up, click on the Drivers tab. Now remove the HP 7600 driver.

Then proceed as per my earlier post

.... Thinkpads_User
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nobusCommented:
check also that the Power for usb or the printer is not turned off, in the properties, and the energy settings in control panel
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tonyadamRetiredAuthor Commented:
Reinstalled printer per "thinkpads_user" suggestion.  Same issue this morning.  Will check the USB power settings.
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John HurstBusiness Consultant (Owner)Commented:
That model printer also has an Ethernet port. So two things:

1. Check your documentation and do a hard reset on the printer (back to factory specs) and try USB again. Also your USB cable may need to be a higher grade. Cheap USB cables are sometimes less than adequate.

2. Again reset, give the printer a Static IP address on your network and connect it by Ethernet cable. That is how I run my HP8500 and it works flawlessly. I have a customer HP8600 connected the same way, and it too works flawlessly.

.... Thinkpads_User
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hdhondtCommented:
the printer would not print
What happens when you try to print? Are there any messages on the PC or on the printer? Is the printjob still in the queue? Double-click the printer icon on the taskbar (or in Printers & Faxes) to check.
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tonyadamRetiredAuthor Commented:
We've given up on the printer and are returning it to HP.  We will purchase a new one (same model) from a local retailer so that we can use the cartridges we've aleady purchased and if it gives us the same problems, we can easily return it for a different brand.  We will assume that the new printer will behave properly.  If not, you'll be hearing from me again and will most likely try the static IP address solution but again, it should just WORK as advertised.
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tonyadamRetiredAuthor Commented:
Just trying to close this question.  Issue was unresolved.  Assumed it was a manufacturer problem.  New printer works OK.
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