Error message when using Internet Explorer

Posted on 2012-09-01
Last Modified: 2012-09-05
I recently delivered a new HP Pavillion PC to a customer. Running Win7. When he is using IE - often when downloading pdf-files, he get an error message. I have the message only in Norwegian, but it is related to something called BEX, and contains the string StackHash_0a9e.

I've searched around for how to correct this, but haven't found anything that makes sense.

In case the error message (in NOrwegian) may be of any value, here it is:

Navn på problemhendelse:    BEX
Programnavn:    iexplore.exe
Programversjon:    9.0.8112.16448
Tidsstempel for program:    4fecf1b7
Navn på feilmodul:    StackHash_0a9e
Tidsstempel for feilmodul:    00000000
Unntaksforskyvning:    00000000
Unntakskode:    c0000005
Unntaksdata:    00000008
OS-versjon:    6.1.7601.
ID for nasjonal innstilling:    1044
Tilleggsinformasjon 1:    0a9e
Tilleggsinformasjon 2:    0a9e372d3b4ad19135b953a78882e789
Tilleggsinformasjon 3:    0a9e
Tilleggsinformasjon 4:    0a9e372d3b4ad19135b953a78882e789

Any ideas how to fix this?
Question by:omberli
    LVL 18

    Expert Comment

    Did you try a Reset?

    How to:
    LVL 8

    Expert Comment

    Just in case it would help, I used Google Translate:

    Name of problem event: BEX
     Application Name: iexplore.exe
     Application Version: 9.0.8112.16448
     Timestamp program: 4fecf1b7
     Name the wrong module: StackHash_0a9e
     Fault Module Version:
     Timestamp error module: 00000000
     Exception Offset: 00000000
     Exception Code: c0000005
     Exception Data: 00000008
     OS Version: 6.1.7601.
     Locale ID: 1044
     Additional Information 1: 0a9e
     Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
     Additional Information 3: 0a9e
     Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
    LVL 4

    Expert Comment

    It looks like an add-on to IE is causing the problem. Press 'Reset Internet Explorer Settings' in advanced options and uncheck 'Enable third-party browser extensions'. Check to see if it helps. If it does, enable one addon at a time until you find the source of the problem.
    LVL 8

    Expert Comment

    LVL 12

    Assisted Solution

    Simply uninstall Adobe Reader and install the latest version and give it a try make sure you are also upgrading the IE to the latest version (i.e., 9)
    LVL 17

    Accepted Solution

    Check if you have another PDF program installed like PDF Complete
    it sometimes can cause this problem

    Use Revo Free

    And remove it

    Author Closing Comment

    Problems seems to be solved by un-installing PDF-Complete (via Control Panel) and then installing the latest Adobe Reader. May try the other suggestions if problem shows up again.
    Thanks for helping.
    LVL 12

    Expert Comment

    Your most welcome.

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