• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 4831
  • Last Modified:

Error message when using Internet Explorer

I recently delivered a new HP Pavillion PC to a customer. Running Win7. When he is using IE - often when downloading pdf-files, he get an error message. I have the message only in Norwegian, but it is related to something called BEX, and contains the string StackHash_0a9e.

I've searched around for how to correct this, but haven't found anything that makes sense.

In case the error message (in NOrwegian) may be of any value, here it is:

Navn på problemhendelse:    BEX
Programnavn:    iexplore.exe
Programversjon:    9.0.8112.16448
Tidsstempel for program:    4fecf1b7
Navn på feilmodul:    StackHash_0a9e
Feilmodulversjon:    0.0.0.0
Tidsstempel for feilmodul:    00000000
Unntaksforskyvning:    00000000
Unntakskode:    c0000005
Unntaksdata:    00000008
OS-versjon:    6.1.7601.2.1.0.768.3
ID for nasjonal innstilling:    1044
Tilleggsinformasjon 1:    0a9e
Tilleggsinformasjon 2:    0a9e372d3b4ad19135b953a78882e789
Tilleggsinformasjon 3:    0a9e
Tilleggsinformasjon 4:    0a9e372d3b4ad19135b953a78882e789

Any ideas how to fix this?
0
Olaf Berli
Asked:
Olaf Berli
2 Solutions
 
*** Hopeleonie ***IT ManagerCommented:
Did you try a Reset?

How to:
http://support.microsoft.com/kb/923737/en-us
0
 
RGRodgersCommented:
Just in case it would help, I used Google Translate:

Name of problem event: BEX
 Application Name: iexplore.exe
 Application Version: 9.0.8112.16448
 Timestamp program: 4fecf1b7
 Name the wrong module: StackHash_0a9e
 Fault Module Version: 0.0.0.0
 Timestamp error module: 00000000
 Exception Offset: 00000000
 Exception Code: c0000005
 Exception Data: 00000008
 OS Version: 6.1.7601.2.1.0.768.3
 Locale ID: 1044
 Additional Information 1: 0a9e
 Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
 Additional Information 3: 0a9e
 Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
0
 
NetExpert_plCommented:
It looks like an add-on to IE is causing the problem. Press 'Reset Internet Explorer Settings' in advanced options and uncheck 'Enable third-party browser extensions'. Check to see if it helps. If it does, enable one addon at a time until you find the source of the problem.
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
ibrahim52Commented:
Simply uninstall Adobe Reader and install the latest version and give it a try make sure you are also upgrading the IE to the latest version (i.e., 9)
0
 
Lior KarasentiCommented:
Check if you have another PDF program installed like PDF Complete
it sometimes can cause this problem

Use Revo Free http://www.revouninstaller.com/start_freeware_download.html

And remove it
0
 
Olaf BerliAuthor Commented:
Problems seems to be solved by un-installing PDF-Complete (via Control Panel) and then installing the latest Adobe Reader. May try the other suggestions if problem shows up again.
Thanks for helping.
0
 
ibrahim52Commented:
Your most welcome.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Tackle projects and never again get stuck behind a technical roadblock.
Join Now