?
Solved

Error on Windows 2003 SBS Activesync for one user only

Posted on 2012-09-01
29
Medium Priority
?
959 Views
Last Modified: 2012-10-01
Hi

I have a Windows 2003 SBS and for some reason I have only one user that can't sync her Iphone with the server. I delete the account few times one the phone and recreate it but same problem. It will authenticate with the server but it will not send or receive any emails.
When I look at the event viewer I see thons of messages accumulating every minute like:

Unexpected Exchange mailbox Server error: Server: [server.domain.local] User: [user@domain.com] HTTP status code: [501]. Verify that the Exchange mailbox Server is working correctly.

I have more than a user and they all work fine except this one.
I guess is not a IIS problem or authentification or heathers since the problem is only for one user.
The mailbox is 1,977,54 KB on size
0
Comment
Question by:infedonetwork
  • 14
  • 11
  • 3
28 Comments
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 38357566
If all other users are working fine, it sounds like there is corruption in the mailbox that is causing the problem and that means dismounting the store, repairing it, defragmenting it and then integrity checking it (at least twice).

Alan
0
 
LVL 8

Expert Comment

by:vSolutionsIT
ID: 38357640
Check the massync.dll version in exchange bin folder. if it is older, update it and check if the issue still persists.
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 38357659
Why? If that were a problem, it would affect all users, not just one.

You also might want to check the inherited permissions / group membership for the user too (as per my article - which is also relevant for Exchange 2003):

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_2861-Activesync-Working-But-Only-For-Some-Users-On-Exchange-2007-2010.html
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 2

Author Comment

by:infedonetwork
ID: 38357679
I looked at the advance tab under security for this specific user and the box was not check.
I check it now but the problem still the same.
I'm rebooting the server and let you know if any diferent.
All the other users that work they already had the box check except this one.
I will let you know after the reboot.
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 38357694
A reboot shouldn't make any difference, but will wait to hear back from you.
0
 
LVL 2

Author Comment

by:infedonetwork
ID: 38357698
After the reboot so far so good.
No more errors on the event viewer.
Let's wait one hour just to make sure.
I believe that fix it.
Like I said she was the only one that has the permission box uncheck.
Let's hope that was that easy.
I will let you know
0
 
LVL 8

Expert Comment

by:vSolutionsIT
ID: 38357749
@alanhardisty : last week I faced almost the same issue on SBS 2003. Event 3005 was occuring only for 3 users. everything was fine. gave a try to update massync and it resolved the issue. Strange but it fixed it. I wanted him to try it before he performs repair/defrag/isinteg which is a lengthy process. and If the inherited permissions was the issue then neighter the repair/defrag would have fix this.
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 38357767
Well - that's a first for me!  Not knocking it, but find it hard to believe.

Alan
0
 
LVL 2

Author Comment

by:infedonetwork
ID: 38357822
Well that did not work.
Tons of error on the eventviewer now.
The massync.dll has a creation date of  july 7 2009 and modify August 25 2005. Go figure.
So should I give it a try and replace the file?
Were do I get a good copy from.
I don't have the originals SBS CD because nobody is in the office now until tuesday.
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 38357848
What is the version of Massync.dll?

The following MS Article gives you a version for one released in Jan 2009 which is v6.5.7655.0

http://support.microsoft.com/kb/967046

If your version is newer than this, then I don't see any need to update it and I would suspect that you have mailbox issues for this one user and my original comment would be where I would start to look.
0
 
LVL 2

Author Comment

by:infedonetwork
ID: 38357854
It's 6.5.7638.1
0
 
LVL 2

Author Comment

by:infedonetwork
ID: 38357884
Can't find the download link for the hotfix?
Any idea?
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 38357903
You need to call MS for that one - or you can download the file I have attached and rename it to a .exe file (to bypass EE's upload restrictions), then that will unzip the contents and you can then run the patch.
372368-intl-i386-zip.txt
0
 
LVL 2

Author Comment

by:infedonetwork
ID: 38357906
I try this one before I got yours but the version of the DLL stay the same.361918_intl_i386_zip.exe
I will try your now.
0
 
LVL 2

Author Comment

by:infedonetwork
ID: 38357919
After the reboot the new version now is 6.5.7654.7
I will see what happen in the next hour or so
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 38357923
Okay - good that it has updated.  Not sure what good it will do, but less painful than my initial comment.
0
 
LVL 2

Author Comment

by:infedonetwork
ID: 38357972
So Far so good but let's wait a few hours to make sure.

OMA Categorizer succesfully initialized.
0
 
LVL 2

Author Comment

by:infedonetwork
ID: 38358140
Thank you Guys. Looks like is working fine now.
No more error on the event Viewer.
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 38358355
Well - I am amazed but glad that it worked.

Good call vSolutionsIT.

Alan
0
 
LVL 2

Author Comment

by:infedonetwork
ID: 38359041
Thank you guys. Just a note to let you know that the solution I tried has fix the problem temporarly for about 12 hours. The event viewer start to fill again with the same error message for about 1 hour then stop again. So now it's not continusley like before but only maybe 500 times an hour for one or 2 hours then it stop for a few hours and then start again.
I'm running a defrag now. I should run a repair first but I will do it after the defrag is done then run the defrag again.
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 38359061
Why do the defrag twice?

Just run the repair, then the defrag and then isinteg (at least twice - until you see 0 errors and 0 fixes in the last line of the output).
0
 
LVL 2

Author Comment

by:infedonetwork
ID: 38360186
Neider one of those worked.
I run a repair and a defrag and a isinteg twice but it work only for a few hours.
I'm planng to delete the active directory account and mailbox and recreate then import back all the emails.
Hope this will work.
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 38360598
The deletion / import may work - it quite often does, but it is a bit heavy handed.
0
 
LVL 2

Author Comment

by:infedonetwork
ID: 38361236
I delete the user account on Active Directory and the mailbox then I run a mailbox cleanup adn purge the old mailbox.
I create a new user same name and same email adress. Import the old email backs and I still have the exact same error on the Eventviewer.
I'm wondering if is not the Iphone that create this problem.
I will change the password to make sure the Iphone does not have nothing to do with and see if the error stop. If it does I will set it on an android device and see if any diference.
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 38361696
Empty the mailbox and with an empty mailbox, add a few calendar items etc and see if that syncs.

If it does, then something in the exported mailbox is corrupt and is causing the problems.
0
 
LVL 2

Accepted Solution

by:
infedonetwork earned 0 total points
ID: 38361959
The error start before I even start to import the emails back to the database.
So I changed the password just to make sure the iphone can't logon to the mailbox anymore then I use an android device to setup the email.
I did that 6 hours ago and so far no errors.
I will leave it over night and if still no error then I will change the password back to the old one and let the iphone try to connect again. If then the error come back I know for sure that something on the iphone may cause the problem.
0
 
LVL 8

Expert Comment

by:vSolutionsIT
ID: 38367394
@infedonetwork : pls check if Exchange-oma vdir exists in default web site. also go to "OMA" vdir(not Exchange-oma) and see what path is mentioned in "Local Path" box.

Also verify the IIS settings are as per http://support.microsoft.com/kb/937635.
0
 
LVL 2

Author Closing Comment

by:infedonetwork
ID: 38450113
Looks like the iphone was causing the problem. Can't explain how but after I change the passwors so the iphone can't connect anymore the error stop.
Now she has a new iphone and no problems reported.
0

Featured Post

Visualize your virtual and backup environments

Create well-organized and polished visualizations of your virtual and backup environments when planning VMware vSphere, Microsoft Hyper-V or Veeam deployments. It helps you to gain better visibility and valuable business insights.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Want to know how to use Exchange Server Eseutil command? Go through this article as it gives you the know-how.
Exchange administrators are always vigilant about Exchange crashes and disasters that are possible any time. It is quite essential to identify the symptoms of a possible Exchange issue and be prepared with a proper recovery plan. There are multiple…
how to add IIS SMTP to handle application/Scanner relays into office 365.
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
Suggested Courses

840 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question