I could not access my yahoo mail account today.
I googled "yahoo email reset" and found a number and called them
When they answered i thought it was a yahoo support center in india.
I allowed them to log into my laptop and he ran "netstat" and "tree" to show me that my laptop and netowrk has been hacked and i need a certified MS technician for $300 to clean it up.
I figured this seems like a scam and later on I found the correct yahoo customer care number.
The problem is I allowed their unknow person to log into my laptop. I do not even recall giving him my ip address so i am not sure how he edid it. I only gave him my email address, so he might have gotten it using my log me in account.
I do not think he installed anything other than the log me in software.
But I want to verify there is nothing installed or spy software or anything else.
I do have norton 360 installed.
Is there a way for them to log back in or can i run norton 360 or any other software to ensure there is no spy software or other malicious things running on the laptop.