New desktop is noisy. Normal, or Problem???

Posted on 2012-09-01
Last Modified: 2012-09-01

I just took a brand new HP desktop out of the box, plugged it in, and turned it on.

There is a clicking/buzzing noise coming out of it. It's on and off. When I opened the computer, it sounds like it's coming from the hard drive area.

How can I tell if this is normal computer noise, or if there's a real problem?
Question by:etech0
    LVL 47

    Accepted Solution

    Use the warranty.

    If it is coming from the hard disk area, this could well be a faulty hard disk.

    But use the warranty.  Let the dealer or his agent find the problem.
    LVL 10

    Author Comment

    Chkdsk came back clean. Could it still be the hard drive?
    LVL 47

    Expert Comment

    >>  Could it still be the hard drive?

    Yes.  Chkdsk checks the file system and the disk surface (if you use the /r switch).  Still could be faults in the hard disk or something else.

    If you can demonstrate the problem every time you turn the computer on then use the warranty.  It isn't your job if the problem is noticeable and warranty applies to diagnose and find the fault.
    LVL 10

    Assisted Solution

    by:Nancy McCullough
    Any buzzing, clicking, dragging or other noises coming from the hard disk would generally point to a failing hard drive. Take it from me: I've had THREE hard disks fail (and be replaced under warranty) in 1.5 yrs. Go ahead - tell the dealer that you're hearing constant or intermittent noises (click-click-click or buzzzzz-bzzz-bzzzzz) coming from the Hard Drive and it will be replaced toot sweet!
    LVL 10

    Author Closing Comment

    Thanks for your advice!

    I'll call the company tomorrow.

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