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Not receiving all Windows Live Mail

I am not receiving all my email.  My environment is Windows 7, Cox Communications, Windows Live Mail.  Using Cox webmail, I can see a number of messages ready to be transmitted to my computer.  I then go to Windows Live Mail and do Send/Receive.  The program reports the correct number of emails being received, but only a fraction of those emails show up in my All Email list, which is the display I regularly use.

What is the fix needed to actually receive all my email?

Thanks,
John
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John Fistere
Asked:
John Fistere
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1 Solution
 
jcimarronCommented:
JFistere--Have you tried looking in other folders, such as Junk?  
Do you have a second email account to which the missing messages may be going?
Is a GMail account involved?
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John FistereEngineer, retiredAuthor Commented:
Yes, they are in no other folder.  I have set up a new GMail account because of the problem, but it is not involved.
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jcimarronCommented:
JFistere--Was WLM All Mail folder acting properly up to just a few days ago?
Did you make any changes to WLM?
Can you go to Cox site and see what email is not being delivered?  Any common thread?
Consider a System Restore from a date before the problem started.
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John FistereEngineer, retiredAuthor Commented:
I'm pretty vague on when the problem started.  If I do a system restore (which I've never done), do I lose all later data?   I would hate to do that.

What about reinstalling Windows Live Mail?  Do you know if that is an option?
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jcimarronCommented:
JFistere--See here for what System Restore affects
http://windows.microsoft.com/en-US/windows-vista/System-Restore-frequently-asked-questions
It does not affect personal data, and you can reverse a System Restore.
I do not believe you would lose data by reinstalling WLM.  However, you can back up Contacts and email messages first and then reinsert if needed into a new install.
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John FistereEngineer, retiredAuthor Commented:
I hired an online service, MyGuru, to solve the problem, and they were unsuccessful, and without my asking they returned all my money.  I just didn't have the time to follow your recommendations.  I'm sorry about that.  Anyway, what I've done is switch to Gmail.  It has some functional advantages as well.

I think it is necessary for me to delete this question.  Thanks for your suggestions.

John
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jcimarronCommented:
JFistere--A System Restore takes about 10 minutes tops.  I suggested it within one hour of your original post.
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John FistereEngineer, retiredAuthor Commented:
I only recently learned that a System Restore does not take data back to the restore point, and that was why I did not try it.  Sorry about that.

John
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jcimarronCommented:
JFistere--You mean you did not trust my recommendation in spite of the info in http:#a38359274 ?
That was posted five minutes after you questioned the effect of using System Restore.

I have a question for you,
What version (build) do you have of Windows Live Mail.  I have the latest, build 15.4.3555.0308. That is WLM 2011.
The term "All Mail" was used in WLM 2009, but not after. So I presume this was a folder you created.  What are the criteria for mail being delivered to that folder?  "All Mail" is a term used in GMail, which is why I asked whether you used GMail.
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John FistereEngineer, retiredAuthor Commented:
I did not try the solution, because I switched to Gmail as a different approach.  I'm awarding the points anyway.  Gmail works great.

Cheers,
John
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