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Old Dell Tower loses its mouse, keyboard, and other drivers

We have an older Dell Optiplex GX620 with a P4 chip. It runs great, except, whenever is is shut down it loses its drivers. I mean the mouse, audio, microphone, on and on. When it reboots it will just sit there until we can trick it into getting an Internet connection and then it will automatically download a host of drivers. of course none of them are "Microsoft Approved" so one must approve every installation of every driver.

It always keeps perfect time so do not think it is the CMOS battery, although we replace that just in case. No affect.

Running XP SP3 and dedicated to a couple of old programs that are important to us.

Thank you,

Mike
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DFORENSICS1
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DFORENSICS1
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6 Solutions
 
Lee W, MVPTechnology and Business Process AdvisorCommented:
Have you checked the event logs?
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ibrahim52Team LeaderCommented:
Uninstall Windows xp sp3 and download all the drivers again from the dell official website for your pc and than try if it works.
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ibrahim52Team LeaderCommented:
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DFORENSICS1Author Commented:
Uninstall just SP3 or the OS as well?

Thank you,

Mike
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Lee W, MVPTechnology and Business Process AdvisorCommented:
So you'd rather spend hours uninstalling and re-installing a service pack than minutes checking the event logs?
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Michael-BestCommented:
Go into Windows XP's Control Panel, open the Automatic Updates applet, make sure that either "Download updates for me, but let me choose when to install them" or "Notify me but don't automatically download or install them" are selected.

Next time that you get the yellow shield in the system tray showing that updates are ready, open it, make sure that you tick all updates except the driver update, when you click the "Download" or "Install Updates" button you should get a box pop up saying:

Hide Updates

Updates that aren't selected will not be downloaded.
[] Don't notify me about these updates againIf you tick that box, then that should stop Windows trying to download or install the problem update/driver again.
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DFORENSICS1Author Commented:
Leew, I would rather spend my time with my dog than working, which is what I am doing today. So you will just have to excuse me if I missed your comment the first time around. Human beings do make errors from time to time so that is pretty much what one can expect throughout life, if one is a human being anyway. I am, are you?

Which log would one check? All of them, one of them? Maybe I will be able to do that if I can get into the OS beyond my LogIn screen.

Thank you.

Mike
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nobusCommented:
this model is known to have bad capacitors, so i suggest to llok for any swollen or leaking ones, and replace them
this thread suggests only 2 get bad :  http://www.badcaps.net/forum/showthread.php?t=6055
here an example :
bc
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DFORENSICS1Author Commented:
That is very interesting information. Thank you. The caps go bad so no juice to retain the corresponding memory. I have done this kind of work before, years ago, but still have the tools. I will take a look. Good day.
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CallandorCommented:
If you are continually losing your drivers, I would consider the hard drive as a possible cause - it may be developing defects.  Download and create an Ultimate Boot CD (http://www.ultimatebootcd.com/), then boot from it and run the manufacturer's diagnostic program for your hard drive.
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DFORENSICS1Author Commented:
Thank you all. I will start trying all of your suggestions this weekend and see if we can find just one. In any event your help is appreciated and I will close this out soon.

Mike
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Lee W, MVPTechnology and Business Process AdvisorCommented:
The EVENT LOGS.  Computer Management - System Tools - Event Viewer.

This should be the FIRST stop whenever something odd happens.  There's NEVER a guarantee there will be an answer there, but MANY times there is.  What red Xs do you see?
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nobusCommented:
tx for feedback, Mike
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DFORENSICS1Author Commented:
Thank you all. It was the caps. However, everyone gets points for trying. Wish we had more to give. That site to make emergency (or not) boot disks is great.

Thanks again,

Mike
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nobusCommented:
tx for posting the solution
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