[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now


second question to follow up about possible partition for tax program

Posted on 2012-09-02
Medium Priority
Last Modified: 2016-10-27
The second issue is the problem I have when I back up files. To do this with ProSystems fx Tax, you have to go through a component called Office Manager. You then choose to backup or restore the tax files and choose where you want to put them (it prompts you for a removable disk). It stores these in zip files and they do not seem to be very stable.

For instance, when I tried to restore some from either a thumb drive or some other place on the hard drive in a folder, they would not all restore or some would have errors.

Secondly when I open the folder that these zip files are on, it seems to set off some kind of execute command and I get these icons popping up out of control and it is hard to close them.

I also purchased a WD My Passport 1 TB drive as my primary backup. I had been trying to use JustCloud, FilesAnywhere or Acronis with an old Maxtor 500GB hard drive but it was too bulkey and the online programs took forever. I bailed on Carbonite a long time ago; maybe I should have kept that and the new one that I have?

Any thoughts about this WD Passport product. I was also "convinced" to purchase a virus software when the salesman showed me an analysis of the different anti-virus programs. I had been using Avast Pro and it was way down on the list so he influenced me to buy ESET NOD32 Anti-Virus Program. I had purchased Tune Up Utilities 2012 from a recommendation from EE before and am very happy with it.
Question by:jlfcpa60
  • 2
LVL 93

Accepted Solution

nobus earned 2000 total points
ID: 38360053
when you need a reliable backup, the first thing to do is test if the backup drive works, with the proper diag  http://support.wdc.com/product/download.asp?groupid=201&sid=3&lang=en

you said you had errors when restoring files, try to do that also with OTHER files than the TAX program, as it can be that the problem lies with the program, and not with the hardware
also - connect the WD drive (which does not have it's own power source)
with a POWERED USB hub -  that often cures such problems
here such a hub that i use :  http://www.belkin.com/IWCatProductPage.process?Product_Id=158910

if you use it on a PC -  connect it to the USB connectors on the back - not front

i happen to have a WDpassport 1 TB in for repair, it seems to be working  ok, and does not give problems

Author Closing Comment

ID: 38361844
LVL 93

Expert Comment

ID: 38362449
was there anything that helped, or showed the cause?
please post it then, - always good info
Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Considering today’s continual security threats, which affect Information technology networks and systems worldwide, it is very important to practice basic security awareness. A normal system user can secure himself or herself by following these simp…
There can be many situations demanding the conversion of Outlook OST files to PST format and as such, there is no shortage of automated tools to perform this conversion. However, what makes Stellar OST to PST converter stand above the rest? Let us e…
XMind Plus helps organize all details/aspects of any project from large to small in an orderly and concise manner. If you are working on a complex project, use this micro tutorial to show you how to make a basic flow chart. The software is free when…
Please read the paragraph below before following the instructions in the video — there are important caveats in the paragraph that I did not mention in the video. If your PaperPort 12 or PaperPort 14 is failing to start, or crashing, or hanging, …
Suggested Courses

834 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question